Backup procedure – Rail Planning

The terminal system is unavailable

What to do during a malfunction?
Loading or discharge lists and train compositions must be pre-notified to the terminal by either e-mail or Excel upload functionality on the terminal website. Terminals pro-actively dispatch actual train compositions by e-mail. Please note you will have to wait for the malfunction to be resolved when terminals do not offer these alternatives. Status information is not available in this situation.

What to do after the malfunction has been resolved?
New loading and discharge lists and train compositions can be submitted using the standard procedure. If you have any doubts about the processing of your pre-notification, please contact the Portbase Service Desk.

Terminal specific information

* The contents of this list should be identical to the discharge and loading list you normally submit via Portbase.
** Only during a PCS malfunction, unavailable during a terminal system malfunction.

* The contents of this list should be identical to the planned train formation you normally submit via Portbase.

Contact information

APM Terminals Maasvlakte II
Afdeling Data/Gate
010 – 754 9620
mvii.datacenter@apmterminals.com
http://www.dailyliftingmvii.com

Hutchison Ports ECT Delta / Euromax Terminal
0181 – 278 088
customerservice@ect.nl
http://myservices.ect.nl

RSC Rotterdam
010-491 6345
procesleiding@rscrotterdam.nl cc naar data@rscrotterdam.nl
http://www.rscrotterdam.nl/

EMO Europees Massagoed Overslagbedrijf
0181 – 371 175
controlekamer@emo.nl
http://www.emo.nl

RWG Rotterdam World Gateway
dcg@rwg.nl
http://www.rwg.nl