Customer verification


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Frequently Asked Questions

Customer verification

How do I find out my customer code at the shipping company?

The shipping company will send you your customer code by e-mail. This takes place outside of Portbase's services. You then register this customer code in Cargo Controller or Cargo Release Manager to be verified by the shipping company via the PCS.

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How can I register my customer code?

You need to be a main user or a user manager of your IAM organisation to access these functionalities.

Log in to the service Cargo Controller, or Cargo Release Manager, and go to User Menu. Select ' Manage data authorisations'

The screen will open with the tab ' Commercial releases'. Select the shipping company, enter the customer code and click Save.

You will now see the submitted customer codes listed by carrier company name's. The carrier will immediately receive a notification and will review your verification request.

Start Portbase Secure Chain

In consultation with the carrier, you then decide from which date, or for which B/Ls, commercial releases will be issued in Cargo Controller, or Cargo Release Manager, via the PCS. Portbase has no part in this process, this is purely between your organization and the carrier(s). Your customer code must have the status 'Accepted' before the Secure Chain can start.

Manage customer codes

You can have several customer codes per carrier, which you can register individually. In this tab you can see per carrier which customer codes you have registered and you can also manage these by removing expired customer codes using the 'Delete' button.

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My customer code has not been verified. What should I do?

As long as your customer code is in the status of 'Pending' or 'Rejected' you cannot start the Secure Chain.

Pending

The carrier has not yet completed your verification, please contact the carrier.

Rejected

Your entered customer code has not been accepted by the carrier. If a customer code is rejected, an explanation will be provided. If you have any questions about this rejection, we advise you to contact the carrier.

Manage customer codes

If you did not enter the customer code correctly, you can easily delete it. To do so, click the Delete-button in the same screen where you entered the customer code for verification.

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My customer code has been verified. What happens next?

Start Portbase Secure Chain

In consultation with the carrier, you jointly determine from when the commercial releases will be issued via PCS in Cargo Controller, or Cargo Release Manager. Portbase has no further active role in this, this is done via the shipping company.

Basic functionalities
You can now manage the supply chain to retrieve the relevant containers without PIN code. As usual, you will still receive a delivery note from the carrier by email, but now without a PIN code.

  • We have drawn up the following manual for the Secure Chain features within Cargo Controller.
  • We have drawn up the following manual for the Secure Chain features within Cargo Release Manager.

On the current page you will find various FAQs per subject and there we will go into more detail on specific steps in managing your logistics chain within the Secure Chain.

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