The terminal system is unavailable
Because the terminal system is unavailable, the terminal is unable to send a notification that a particular shipment is waiting at the terminal gate. As a result, Customs cannot notify the relevant parties in the event they wish to inspect the shipment.
What to do during a malfunction?
When a terminal desk is present and you accept export documents physically, you can manually register these documents with Portbase via the web screens. If you report the arrival via the web screens, the arrival notification will be sent to Customs.
When equipment units need to be loaded straight away, you can send a request to Customs asking them to manually release the equipment units in the terminal system.
What to do after the malfunction has been resolved?
Any arrival notifications that have not yet been sent can now be submitted to Portbase according to the usual procedure.