This procedure applies only to export shipments of type TG1 and TG2.
Because Portbase’s Port Community System is not available, the terminal is unable to send a notification that a particular shipment has arrived at the terminal. As a result, the Portbase system cannot send the corresponding arrival notification to Customs. This means that a potential inspections notification from Customs will not be sent either.
Information on malfunctions can be found at https://status.portbase.com. If the malfunction is not listed here (meaning it has not yet been reported), please contact the Portbase Service Desk.
What to do during a malfunction?
If the terminal has received the Notification Export Documentation from Portbase, Customs must manually enter a registration of arrival in the Customs system and indicate whether the cargo needs to be inspected. Please get in touch with your terminal or other contact person at Customs.
If the terminal has not received the Notification Export Documentation, it is still possible for the terminal to allow the equipment units to enter the site if Customs can arrange clearance of the NCTS documents. Contact Customs to discuss your best option. In addition, the terminal will need to register the details itself: the document number and document type from Customs, along with the booking number and equipment number.
What to do after the malfunction has been resolved?
Portbase will process any Gate-in messages that have not yet been processed once the malfunction has ended.
We recommend that you verify the arrival at the terminal by checking in Track and Trace.
Because the Customs system is unavailable, Customs is currently unable to register the arrival – and potentially give notice of inspection – and cannot send a Container Release Message.
What to do during a malfunction?
You will be informed of a malfunction in the Customs system by means of a service message at:https://nh.douane.nl/en/
In the event of a malfunction, Customs can implement an emergency procedure. These emergency Customs procedures can be found on the customs website at: Emergency Customs procedures (belastingdienst.nl)
What to do after the malfunction has been resolved?
Important: the arrival notification must always precede the Customs manifest. If you have a departure scheduled to take place during the malfunction, you can talk to the shipbrokers and arrange for them to send the Customs manifest after all arrival notifications have been processed by Customs.
Please inform your contact person at Customs.
Because the terminal system is unavailable, the terminal is unable to send a notification that a particular shipment is waiting at the terminal gate. As a result, Customs cannot notify the relevant parties in the event they wish to inspect the shipment.
What to do during a malfunction?
When a terminal desk is present and you accept export documents physically, you can manually register these documents with Portbase via the web screens. If you report the arrival via the web screens, the arrival notification will be sent to Customs.
When equipment units need to be loaded straight away, you can send a request to Customs asking them to manually release the equipment units in the terminal system.
What to do after the malfunction has been resolved?
Any arrival notifications that have not yet been sent can now be submitted to Portbase according to the usual procedure.
Customs
+31 (0)88 – 153 48 50
https://odb.belastingdienst.nl/
We use cookies, such as functional cookies to make your website visit easier and analytical cookies to gather insights from visitor behaviour. Your (visitor) data remains anonymous, so your identity cannot be traced.
You can change your permissions via 'customise preferences'.