Additional information in HCN due to surcharge time slots at RWG

On Friday, November 11, 2022, RWG announced that they are working towards pricing time slots as of February 1, 2023. Read the full message on the website of RWG.

In preparation, RWG will start sending back additional information via the Hinterland Container Notification Service (MCA) from Monday 21 November. In this way, you as a road haulier will be informed about actions to be taken regarding a payment subscription and acceptance of conditions at Secure Logistics (payment partner RWG).

Alerts for all your visits to RWG 

The pre-notification process will not change. However, you will receive alerts for all your visits to RWG from the 21st of November 2022. These temporary notifications will appear on the web screens of HCN (the information is also communicated via the API system interface) and their priority can be low or medium.

  • Low priority (blue): announcement of surcharge on RWG timeslots 

  • Medium priority (yellow): action is required on your part regarding your Secure Logistics (SL) account and/or you need to accept the terms and conditions of RWG.

If you do not take any action, it will no longer be possible to pre-notify RWG from 1 January 2023. Make sure you have taken the following actions:

  • Active EAN number

An active EAN number is required for the HCN service. If you do not have a valid EAN number, you have already been written to by Portbase and you must pass on your company details and your active EAN number to Portbase by completing the change form. You can tick “Service specific”. For questions about EAN numbers, please contact sales@portbase.com.

  • Agree on RWG conditions in Secure Logistics account

RWG requests that you create an account with Secure Logistics (SL). If your organisation has a cargo card, you have an existing account with SL. In your SL account, you can confirm that you accept the terms and conditions of RWG by checking the box in the XS-ID portal of SL.

For general questions about your SL account, please contact SL via +31 10-463 7777 or info@secure-logistics.nl.

Timeline 

  • From now on, it is possible to accept the conditions of RWG via Secure Logistics (tick in SL account). 
  • From Monday 21 November you will receive alerts on RWG visits in MCA.
    From Saturday 31 December 2022, it is no longer possible to book a time slot without an active account with SL and having agreed to the terms and conditions.
  • From Wednesday the 1st of February 2023, the invoicing of surcharges on time slots during peak hours will commence. 

Contact 

Click here for the news item from RWG and for frequently asked questions, click here. For other questions about the time slots, please contact RWG Customer Service.

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