In some (urgent) cases, a terminal can pre-notify the document number on your behalf. If you then try to pre-notify the same document, you will receive this error message:
‘The export shipment for document … has already been registered by the terminal.’
You are unable to find the document in Track & Trace. If necessary, contact the terminal to check whether the correct data has been pre-notified.
You can change your permissions via 'customise preferences'.