How can I change/delete my Customs document number?

Situation 1: If the shipment has not arrived at the terminal, the person who submitted the prenotification can delete it in Notification Export Documentation. A new prenotification must then be made.

Situation 2: If the shipment has arrived at the terminal and an arrival notification has been sent followed by a rejection by Customs, the submitter must delete the prenotification in Notification Export Documentation. A new prenotification must then be made. Portbase will automatically send Customs a new arrival notification.

Please note: this process only works if the old prenotification is removed from the system first and the new prenotification is then submitted.

Situation 3: If the shipment has successfully arrived and has been processed at the terminal, it is best to contact the terminal – they can tell you what the options are.

How do I delete the prenotification?
In the search filter, enter the document number and adjust the date range to the day the notification was made. Then select the ‘Document number’ (not ‘Transport equipment ID(s)’) in the line that is displayed:

The notification will open in a new screen where you can make the changes. At the bottom left of the screen you can delete the entire notification by selecting ‘Delete shipment’:

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