Open ‘Track & Trace export’ and locate the shipment through one of these options:
Search based on
• transport equipment + booking number
• document number
Does your search query not yield any results? Then the document has not yet been pre-notified. Pre-notify the document yourself, or make agreements within your chain as to who will perform the pre-notification.
Is your search yielding results? Then make sure to check the booking number.
Is there a green tick next to it? Excellent, this means the pre-notification is also known at the terminal.
Does it have an orange exclamation mark? This booking number is not (yet) known at the terminal and the terminal has not yet received the pre-notification. Read here what you can do.