I cannot select my logistics partner to authorize, what now?

After you have chosen the option ‘Transfer cargo director’ you will see a pop-up screen. If you start typing the company name of your logistics partner, it would automatically be completed with all organizations known to Portbase.

If your logistics partner is not known in Cargo Controller or Cargo Release Manager, you cannot select it for the role Cargo director, or Transport director. Your logistics partner must first register with Portbase and make a choice between Cargo Controller or Cargo Release Manager before you can continue with the Chain of Trust. Should this block your current cargo from further processing, you have two choices:

  • Use another logistics provider that is known to Portbase or
  • ask the shipping company not to release these B/Ls via the PCS but by sending a PIN code to you and your logistics partner by e-mail.

Important! In time, the option of unloading a container using a PIN code will be withdrawn due to its susceptibility to fraud.

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