The equipment has not been received at the terminal. How can I adjust, add or remove the document number of Customs?

All changes to the pre-notification until the shipment has been successfully received at a terminal are made by the company that made the pre-notification. Would you like to know whether the shipment has been successfully received at the terminal? click here

Before a shipment has been successfully received at the terminal, the booking number can be changed by the company that made the pre-notification. In the main screen you can see the various pre-notifications. Select ‘Document number’ of the pre-notification you want to change. A new screen opens. A document number can be edited in the top left. Note: only select ‘Save’ after all adjustments. You can also delete the entire pre-notification at the bottom left by selecting ‘Delete shipment’.

*Note: If the equipment has arrived at the terminal and an arrival notification has been sent followed by a rejection from Customs, the submitter must always delete the pre-notification and then submit a new pre-notification. Portbase will then only send a new arrival notification to Customs.

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