What should I do if I get a Diversion Rejection in response to the Arrival at Exit?

A ‘Diversion Rejection’ means the arrival notification is rejected by customs in the document’s country of origin – for example, because the export document has already been released in another EU country. We advise you to contact customs in the document’s country of origin and enquire about the status from them.

Depending on the outcome, the best solution is usually to have the notifying party create a new export document. Before you can enter a new document in Notification Export Documentation, you must first delete the rejected prenotification. We further advise you to inform the shipping company or ferry operator that the rejected document has been deleted and that a new document has been or is being registered.

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