Submit EXS declarations efficiently.
My Excel upload with equipments gives an error / Invalid excel file – what should I do?
We recommend downloading the latest template. Go to the main PCS screen where you see all the service you are using. On the left side of the screen below 'My download' you find the latest template called 'Template for the entry of manifest shipments’.
I am unable to find a manifest but the loading list(COPRAR) message has been submitted – how do I resolve this?
Check if you can find the manifest in the 'Manifest overview' by the Call Reference Number(CRN) or the vessel name. Note: only vessels which have left are shown in the 'Urgent' tab. Another reason why a manifest may not be visible is because the ETD/ATD range excludes it. Check that the CRN in the EDIFACT/COPRAR message is correct and check that the specified daterange falls within the filter.
Can a sent manifest be deleted?
A sent manifest cannot be deleted.
The manifest must always feature at least one container with a document.
What you can do is enter a ‘non-existent’ document and link this to a ‘non-existent’ container number. You must request permission from Customs for this. If you have received permission from Customs, you can enter the ‘fake’ document and link it to the manifest.
For example:
Document type: ZZZ
Container number ERROR0000001
Document number: Date of exit
Booking number: WRONGLYSUBMITTED
Next, you can send an UPDATE to Customs listing the document without all other containers; the other containers must be deleted.
The export manifest remains in the system.
Why was the manifest refused/rejected?
In most cases, a manifest is 'Rejected' because it was submitted too late. Customs only allows manifests to be submitted electronically no later than 9 days after departure. If this is the case, you can request Customs to still register the rejected notification. Sending the manifest again is not needed. When Customs registers the manifest, the status in the service will change to 'Accepted'.
In other cases, you can contact the service desk.
Why does my export document remain stuck on ‘sent’?
You can inquire with Customs whether there is a malfunction: +31 (0)88-1566655. If this is not the case, please contact our Customer Service.
Who has submitted my manifest and/or when was it sent?
There is the possibility to see events via 'History', you find this option at the upper right corner in the 'Cargo details' screen. Who has send the manifest can only be shared to the administrator of your organization or a person who has usermanagement options. This person can contact service desk.