IAMconnected


IAMconnected is the DigiD for port and logistics. You can log in securely and easily to multiple digital services of the port logistics community via one entrance and manage the access of other users.

Here you can find all the information about requesting and managing IAMconnected accounts for users. IAMconnected has five types of users:
Users/end users can request an IAMconnected account and ask for it to be linked to an organisation. They can also submit a request to amend their data.

  • User administrators can accept or deny requests from users on behalf of their organisations –both connection requests and change requests.In addition, they can validate, suspend and disconnect users. Finally, they can reset MFAfor a user.
  • The top-level administrator can do the same as a user administrator, but can also turn on periodic validation and MFA at the level of the organisation and request changes to their organisation’s business information. There is one Top-level Administrator per organisation.
  • Service Administrators manage the data for services that can be accessed with IAMconnected. The Service Administrator is also the top-level administrator of the organisation.
  • As your company’s Authorised Signatory, you are ultimately responsible for the proper registration of your organisation and your users within IAMconnected. The authorised signatory can also be the top-level administrator.

Frequently asked questions for the relevant type of user are shown below.

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Frequently Asked Questions

For End Users

How do I create an account?

Complete the registration form at https://www.iamconnected.eu/register. After completing the form, you will receive an e-mail containing a link to confirm your registration This link is valid for 7 days.

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How do I change my account?

You can change your personal account via 'my profile'. The fields that can be edited are: First name, last name, e-mail and personal phone number.Changes take effect immediately.

See below for how to change your business details.

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How do I change my password?

You can change your password via 'my profile'. Enter the current password there, followed by the new password you want to use twice.

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What should I do if I forget my login details?

You can change your password by clicking “Need help registering, forgot password?" in the IAMconnected login screen and then “forgot password”. After entering your username, you will receive an e-mail containing a link to set a new password.

You can find your username in the IAMconnected activation e-mail. If you can't find it, please contact the user administrator or top-level administrator of your organisation.

Forgot login details? (Top-level Administrator) Please contact the Service Desk.

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How do I turn on MFA?

You can do this via ‘profile' - 'MFA (Multi-factor Authentication)' You will then be automatically logged out. When you log in again, you will be guided through the configuration of MFA. You can find more information on the special MFA page.

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How do I turn MFA off?

This is not possible for security reasons.

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How do I change my business information?

Business information such as e-mail address, phone number and logistic roles are used to assign certain privileges in the applications. You can change these via "my profile > business context tab". The change must be approved by a user administrator/the top-level administrator.

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Which services can I log into via IAMconnected?

Connected services include:

  • Portbase: the Port Community System (PCS) and data services
  • Port of Rotterdam: MyPort and King
  • ECT: My Terminal (for a limited number of pilot users)

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How do I deactivate and delete my account?

You can deactivate via 'my profile'. In the lower left corner you will find the button to deactivate your account.

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For User Administrators

How do I deal with a connection request?

You can find outstanding connection requests via 'user management' > In progress. Click on a connection request to open it. Check the business data the user has entered. Three options are displayed: Accept, Reject and End Date.

Under ‘accept’, you can enter the end date – for example if the connected employee has a temporary contract. The user will be automatically disconnected on this date and will receive a warning e-mail 7 days prior to termination.

All accepted users can be found under the employees tab.

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How do I deal with a request to change business information?

The request can be found under 'User Management' > 'change requests’ tab. You can click on any request to reveal more information. Here you can accept or decline the request.

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How do I disconnect a user (temporarily or permanently)?

Find the employee in question via 'user management' > Employees. Click to open the employee details of the employee you want to disconnect from the organisation and select the 'suspend user' option to temporarily disconnect them. At this point, the employee can no longer do any work for the organisation.

If you are sure that the employee needs to be removed, navigate to the 'Suspended' tab.Click to open the employee’s details again. Use "disconnect user" to completely disconnect the employee. By clicking “restore”, you can reactivate a user who has been temporarily disconnected.

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How do I validate my users (via periodic validation)?

This is only possible if "periodic validation" is enabled for the organisation.
You can find this option in the 'user management' tab - 'employees' - [click to open user overview] - 'validate user'

Check (1) whether the user is still employed (2) whether the user still needs access to IAMconnected (3) whether the user's details are correct:

  • Disconnect the user if they are no longer employed or no longer need access.
  • Ask the user to change their details if they are incorrect.
  • Everything in order? Click on "validate user".

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How do I look up a username?

You can find the username under 'user management' for the relevant user.

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For Top-level Administrators

How do I create a new organisation (as the prospective Top-level Administrator)?

This functionality is not yet active.

You can do this in one of two ways. If you are not linked to an organisation yet, you will see a pop-up window with the option to create an organisation when you log in.

If you are already linked to an organisation, you can create an additional organisation via the 'organisation management' tab > 'Register new organisation'.

When creating an organisation, the company data is first retrieved. For a Dutch company, you can search by its Chamber of Commerce number and for a foreign company by its organisation name, address and city.

Select the required authorised signatory and enter the associated contact details, the organisation type and your own business contact details. The authorised signatory will receive a request to identify themselves by e-mail. Once the identification has been completed and approved, the authorised signatory will be sent an activation code, which the prospective top-level administrator can use to complete the registration. This officially makes them the top-level administrator of the organisation. The code must be entered in the 'open request' screen, which can be accessed via the 'open request' tab. Once the organisation has been registered, employees can link themselves to the new organisation.

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How can I enable periodic validation?

You can find this in the 'organisation management' tab - 'my organisations' - [choose organisation] - 'enable periodic validation'

Choose the frequency with which you want to receive periodic validation reminder e-mails. These e-mails are sent to the top-level administrator and all user administrators.

The frequency can be changed via the 'organisation management' tab - 'my organisations' - [choose organisation] - 'frequency of periodic validation reminders'.

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How can I enable MFA for all my users?

Enable MFA via the ‘organisation management' tab - 'my organisations' - [choose organisation].

After enabling MFA, all users must set up MFA when they log in again. Once MFA is turned on, it is not possible to turn it off again! You can find more information on the special MFA page.

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How do I validate my organisation data?

Validation is done by the authorised signatory at the request of the top-level administrator. The former requests validation via the 'organisation management' tab - 'my organisations' - [choose organisation]. The screen consists of several parts that can be edited using the pen icon.

If a new authorised signatory is selected, they will first need to identify themselves using the ‘remote identification’ process.

The authorised signatory receives an e-mail with an overview of the original and modified organisation data. The e-mail also contains an activation code which, on approval, must be passed on to the top-level administrator. The top-level administrator can enter the activation code for the outstanding request under “open request".

This functionality is not yet active.

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How can I change my top-level administrator?

Please use the form on https://www.portbase.com/en/form/change-form/

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For Service Administrators

How do I give users access to a service?

As the top-level administrator of a service, it is possible to hide/display a service to a specific organisation. You can navigate to a service via Service Management; on the service page there is an Access Management tab. On this page you will see a list of organisations that have access to your service. You can also use this page to grant or deny organisations access to your service.

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For Authorised Signatories

What is my role within IAMconnected?

As your company's authorised signatory, you are ultimately responsible for the proper registration of both your organisation and your users within IAMconnected. The top-level administrator manages and validates this data. It is therefore important that an active top-level administrator is known in IAMconnected. The authorised signatory can also be the top-level administrator.

All changes to the organisation data must be approved by the authorised signatory. After the main administrator has changed the organisation data, the authorised signatory receives an e-mail with the amended organisation data. The e-mail also contains an activation code which, on approval, must be passed on to the top-level administrator. The top-level administrator can enter the activation code for the outstanding request under “open request".

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How can I change my Top-level Administrator?

The current Top-level Administrator can appoint a new top-level administrator via organisation management. This must be approved by the authorised signatory.

If the current Top-level Administrator is no longer available, please contact the Service Desk.

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