IAMconnected

2020


IAMconnected is the DigiD for port and logistics. You can log in securely and easily to multiple digital services of the port logistics community via one entrance and manage the access of other users.

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Frequently Asked Questions

Main administrator

What to do if after the migration it appears that there is no main administrator associated with my organization?

Please contact support@iamconnected.eu stating your organization, the problem that there is no main administrator for your organization due to the migration and who you think should be the right person to become the main administrator of your organization.

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What to do if the current main administrator of my organization is no longer working for our company or has been moved to another position?

Please contact support@iamconnected.eu stating your organization, the problem that the current main administrator is no longer employed or has a different position within your company and who you think should be the right person to become the main administrator of your organisation.

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Functionalities

What is IAMconnected?

IAMconnected is a new Portbase service for identity & access management. This service provides a personal logistical passport, allowing you to access the services of multiple companies and organisations via a single gateway. This is only available if you log in via https://www.iamconnected.eu and not via pcs.portbase.com. You no longer need to remember separate log-in details for each service.

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Why IAMconnected?

IAMconnected allows you to use a single login for connected services/applications. Simple, safe and at no extra cost.

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Which details do I need to record in IAMconnected?

First name, last name, user ID (unique), e-mail address (individual, business (or private)), mobile phone number. The e-mail address is used for the activation process and for resetting your password if necessary.

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I work for 2 different companies (as an employee or freelancer); how will that work in terms of IAMconnected?

You can be linked to 2 different companies with 1 account. When you log in, you can use a drop-down menu to switch between companies.

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Which services are linked to IAMconnected?

Currently, the Port of Rotterdam’s MyPort service. Other Port of Rotterdam services will be connected in the future. The Port Community System (PCS) will also be linked to IAMconnected.

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Others

Which details do I need to record in IAMconnected?

First name, last name, user ID (unique), e-mail address (individual, business (or private)), mobile phone number. The e-mail address is used for the activation process and for resetting your password if necessary.

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How can I unsubscribe from IAMconnected?

By sending an e-mail to the Portbase service desk (servicedesk@portbase.com) telling us that you no longer wish to use IAMconnected.

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Which services are linked to IAMconnected?

Currently, the Port of Rotterdam’s MyPort service. Other Port of Rotterdam services will be connected in the future. The Port Community System (PCS) will also be linked to IAMconnected.

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How much does IAMconnected cost?

The cost of IAMconnected will not be charged to the user. The cost will instead be charged to supplier of these services (the service provider).

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I don’t remember my login details. Who can I contact?

If you don't know your IAMconnected username (anymore), for security reasons you can't ask for it by e-mail. However, you can find the username in the IAMconnected activation e-mail. If you can't find it (anymore), please contact the Service Desk with the phone number as you indicated in IAMconnected.
Or ask the main administrator of the company account. He/she can find the correct username in his/her IAM account under 'user management'.

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I have lost my phone and I use Multi Factor Authentication (MFA). What should I do?

In this case, the Portbase service desk can help. Multi Factor Authentication is being reset so you can set it up again (old or new phone).

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