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Starting in the Port Community System (PCS)

Welcome to Portbase. We’re happy you have joined our port community. You can now use the Port Community System and our services. Every Portbase service facilitates the exchange of messages between one or more parties. The platform (Port Community System) ensures that these processes take place in accordance with the established rules and connects parties with each other.
On this page, you will learn how to use the PCS in general. For example, how to log in, navigate and add users in the PCS. Plus, how to check the availability of the PCS and how we offer you ‘support’.

4 steps to start in the PCS

and with your Portbase Services

1.
Login to the PCS2.
Navigating in the PCS3.
User Management4.
Help with services

Log in directly to the PCS

The first time you log into the PCS, you use your PCS account login details (organization, username and password) and immediately switch to IAMconnected. When you switch to IAMconnected, you will create a new username/password combination which you will subsequently always use to log into the PCS via IAMconnected. For more information about IAMconnected, please visit the special support page.

As the top-level administrator you will have received your organization name and username for your PCS account by e-mail from our Service Desk (approximately 2 working days after the request for a PCS service by your organization). You will also have received your password in a separate e-mail. You only use this to log in the first time and then switch directly to IAMconnected.

As a user, you receive login details (organization, username, and password) for your PCS account from your organization’s top-level administrator. Again, you only use this to log in the first time and then switch directly to IAMconnected.

To log into the PCS with your PCS account and switch directly to IAMconnected, click here.

Logging into the PCS

How do I use the PCS

Once you have logged into the Port Community System (PCS), you will be directed to the ‘My Portbase’ page. The Portbase dashboard.

Here you will find:

  • On the left-hand side: ‘My services’. Here you can see the services you have subscribed to.
  • ‘Organisation management’; if you are the designated key user, you can add other users here (note: e-mail addresses must be entered using lower-case letters).

Want to see more info about the PCS?

Read the quick start guide

Video ‘Navigating in the PCS’

More questions?

On the ‘Port Community System’ support page, you will learn how to use the PCS in general.

User Management

IMPORTANT: For key users and user managers only.

User Management allows your company to manage access to the services you purchase in the Port Community System (PCS). Under ‘Organisation Management’ in the PCS, you can easily:

  • Add, delete and activate and deactivate users (per service)
  • Add and delete user groups
  • Amend company details

More info about
User Management?

Read the quick start huide

Video ‘User Management’

More questions?

Go to the User Management support page to learn more about this.

Working with support

You are currently in the Portbase support environment. Select ‘all services’ at the top right of the menu to view an individual service page. There is a Quick Start Guide on each individual service page. There may also be:

  • an instruction video
  • FAQs
  • reference data (required for specific services)

You can also use the ‘contact’ button to get in touch if you have trouble navigating through this environment.

Other elements of support

News

On the homepage you will find the ‘news’ button.Click it for news about the latest developments within Portbase.

Availability of PCS

You will find ‘PCS availability’ at the top right and on the homepage itself. If there is any disruption to the digital process, you can find out what is going on here. You can also subscribe to automatic malfunction messages here.

This is how the Service Desk works

On the homepage you will find the ‘this is how the service desk works’ button. Here you can see the status of your question or report.

Contact

At the top right of the homepage you will find the ‘contact’ button. Here you will find the contact details of our Service Desk and other departments.

More information

Do you have any questions?

Our Service Desk is happy to help. You can reach them via servicedesk@portbase.com or +31(0) 88 625 25 25.

I’m using a service and
have a question

Directly contact the Service Desk

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