More information
Do you have any questions?
Our Service Desk is happy to help. You can reach them via servicedesk@portbase.com or +31(0) 88 625 25 25.
Starting in the Port Community System (PCS)
Welcome to Portbase. We’re happy you have joined our port community. You can now use the Port Community System and our services. Every Portbase service facilitates the exchange of messages between one or more parties. The platform (Port Community System) ensures that these processes take place in accordance with the established rules and connects parties with each other.
On this page, you will learn how to use the PCS in general. For example, how to log in, navigate and add users in the PCS. Plus, how to check the availability of the PCS and how we offer you ‘support’.
4 steps to start in the PCS
and with your Portbase Services
Log in directly to the PCS
You have received your organisation and username from our Service Desk by e-mail (approximately 2 working days after the application). Go to login.pcs.portbase.com/ and log in.
You can log in on this page with:
- Your PCS account
- IAMconnected (new way of logging in)
Everybody will switch to IAMConnected next year. To be ready for this, you can find more information on this page.
How do I use the PCS
Once you have logged into the Port Community System (PCS), you will be directed to the ‘My Portbase’ page. The Portbase dashboard.
Here you will find:
- On the left-hand side: ‘My services’. Here you can see the services you have subscribed to.
- ‘Organisation management’; if you are the designated key user, you can add other users here (note: e-mail addresses must be entered using lower-case letters).
Video ‘Navigating in the PCS’
More questions?
On the ‘Port Community System’ support page, you will learn how to use the PCS in general.
User Management
IMPORTANT: For key users and user managers only.
User Management allows your company to manage access to the services you purchase in the Port Community System (PCS). Under ‘Organisation Management’ in the PCS, you can easily:
- Add, delete and activate and deactivate users (per service)
- Add and delete user groups
- Amend company details
Video ‘User Management’
More questions?
Go to the User Management support page to learn more about this.
Working with support
You are currently in the Portbase support environment. Select ‘all services’ at the top right of the menu to view an individual service page. There is a Quick Start Guide on each individual service page. There may also be:
- an instruction video
- FAQs
- reference data (required for specific services)
You can also use the ‘contact’ button to get in touch if you have trouble navigating through this environment.
Other elements of support
News
On the homepage you will find the ‘news’ button.Click it for news about the latest developments within Portbase.
Availability of PCS
You will find ‘PCS availability’ at the top right and on the homepage itself. If there is any disruption to the digital process, you can find out what is going on here. You can also subscribe to automatic malfunction messages here.
This is how the Service Desk works
On the homepage you will find the ‘this is how the service desk works’ button. Here you can see the status of your question or report.
Contact
At the top right of the homepage you will find the ‘contact’ button. Here you will find the contact details of our Service Desk and other departments.