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The Service Desk will be happy to help you. You can reach us via servicedesk@portbase.com or 088 625 25 25.
Switching to IAMconnected
All Port Community System (PCS) users will log in via IAMconnected.
IAMconnected is the DigID for the port logistics community and aims to contribute to a ‘safe port’. One way it does so is by only working with validated data which users use to identify themselves. Identified users are authorized to use digital services to which they are entitled.
Portbase, the provider of PCS services, is the supplier of IAMconnected and is itself one of the first service providers to be using IAMconnected. Other service providers in the port logistics community can connect to IAMconnected and are starting to do so.
Benefits to you
- You can log in more safely to multiple digital services of the port logistics community via a single gateway.
- Handle complete Identity & Access Management for employees and external users via IAMconnected
Easily switch to IAMconnected
In the tabs below, you can read how you can switch easily.
Switching to IAMconnected
IMPORTANT: In order to switch to IAMconnected, you currently still need a PCS account.
New organizations in the PCS
If your organization is registering with Portbase for a PCS service for the first time, you will be asked to assign a top-level administrator. The top-level administrator is the first to receive a PCS account. During the registration process, Portbase validates the data submitted and your organization is given the status ‘IAMconnected Ready’ – ready to switch to IAMconnected – in the PCS. The first time the top-level administrator logs into the PCS using the PCS account, they immediately switch to IAMconnected. Subsequently, they will log in using IAMconnected. The top-level administrator can create users and give them a PCS account in user management; users log in using that PCS account and likewise immediately switch to IAMconnected the first time they do so.
Existing organizations in the PCS
If your organization is already using PCS services, the top-level administrator and any users already have PCS accounts. In several e-mails sent up to and including March 2021, Portbase has requested that your organization submit up-to-date details. Portbase validates the data of organizations that do so or have done so. As soon as Portbase determines that your organization’s details are valid, your organization is given the status ‘IAMconnected Ready’ in the PCS.
Has your organization submitted up-to-date details and has the top-level administrator been informed that your organization is IAMconnected Ready in an e-mail from the Portbase Service Desk?
Click below for the step-by-step plan to switch to IAMconnected:
If you don’t yet have a personal IAMconnected account
If you don’t yet have a personal IAMconnected account, you can find the step-by-step plan here
If you do have a personal IAMconnected account
If you do have a personal IAMconnected account, you can find the step-by-step plan here.
If your organization has not yet submitted up-to-date details,
complete the online form and have it signed and submitted by an authorised signatory. Portbase aims to process submitted data, change your organization’s status to IAMconnected Ready in the PCS and inform your top-level administrator that your organization can switch to IAMconnected as soon as possible. You can use the above step-by-step plans to make the switch.
Log in here using your PCS account.
- If your organization is ‘IAMconnected Ready’, after logging in you will receive a notification that you first need to switch to IAMconnected. The notification will contain a link to a ‘wizard’ to guide you through the switch. Click on that link to begin the migration process.
- If your organization is not yet ‘IAMconnected Ready’, after logging in you will receive a notification that your organization still needs to submit up-to-date details via the online form. See the explanation above
Frequently asked questions about IAMconnected
How do I know if I already have a PCS account?
Log into the PCS account login page here. Enter your organization name, username and password and then select ‘Log in’. If you have a PCS account and you use the correct login details, you will receive a notification when you log in: if your organization is IAMconnected Ready, it will tell you that you first need to switch to IAMconnected before you can log in again; if your organization is not IAMconnected Ready, it will tell you that you first have to submit up-to-date details for your organization (signed by an authorized signatory) before you can switch to IAMconnected. If you don’t yet have a PCS account, you can request one from your organization’s top-level administrator.
How do I obtain the login details for my PCS account?
As the top-level administrator of your organization, you have been sent your organization name and username by e-mail by the Portbase Service Desk. You have also been sent your password in a separate e-mail from the Portbase Service Desk. The top-level administrator creates users in the PCS under user management and provides login details for the PCS account to new or existing users. If you are a user and you have lost your login details, your top-level administrator can tell you what your organization name and username are. Use the password service on the PCS-account login page to set a new temporary password, which you will have to change when you log in again.
How do I know if I can log into the PCS via IAMconnected yet?
Log into the PCS via IAMconnected here. If your username and password have been saved, you can probably already log into the PCS via IAMconnected. If your username and password have not been saved, check if you have received an IAMconnected activation e-mail containing your username. With your username, you can change your password and then log into the PCS with IAMconnected. If you can’t find the activation e-mail and you think you ought to be able to log in via IAMconnected, please contact the Service Desk. If you can’t yet log in via IAMconnected and you have a PCS account, you still need to switch to IAMconnected. Log in with your PCS account to see what you need to do.
I have forgotten my username. What should I do?
If you don’t know your IAMconnected username, for security reasons you can’t request it by e-mail. However, you can find your username in the IAMconnected activation e-mail. If you can’t find the activation e-mail, please contact the Service Desk using the phone number you provided in IAMconnected.
I have forgotten my password or it has expired. How do I change my password?
If you have forgotten your password or it has expired, you can change your password:
- Go to the IAMconnected login page
- Click on ‘Need help signing in, forgot password?’
- Select ‘Forgot password?’
- Enter your username (this is not your e-mail address) and click on ‘Reset via e-mail’
- You will receive a reset e-mail that is valid for 3 hours at the e-mail address you provided for IAMconnected
- Follow the instructions in the reset e-mail to change your password
- After you have changed your password, you can log into PCS again via IAMconnected
How are users created and deactivated in the PCS with IAMconnected?
The creation of new users will remain unchanged for the time being. Once your organization’s top-level administrator has switched to IAMconnected, they log into the PCS with their IAMconnected account and go to user management. In user management, the top-level administrator creates a new user with a PCS account. The new user must immediately switch to IAMconnected the first time they log in with their PCS account. In user management, the top-level administrator can also see which users have already switched to IAMconnected (indicated by a green dot after the name) and which have not (indicated by a red dot with a cross). The top-level administrator can also deactivate users in user management as before.
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