There is a back-up procedure for Arrival Notification Export in 3 situations, when
- The Port Community System is not available
- The customs system is not available
- The terminal system is not available
Port Community System (PCS) is not available
The Port Community System of Portbase or the service Arrival Notifciation is not available, therefore the Arrival at Exit cannot be reported to Customs. Any review message from Customs will therefore also not be sent. Information about disruptions can be found on the Portbase status page. If the disruption is not listed, you can contact our Customer Service.
During the disruption
Portbase advises you to wait until the system is operational again.
If waiting is not an option because the vessel is about to depart, check whether the emergency procedure is active for Portbase on Portbase Status. If the emergency procedure is not active, you can contact our Customer Service. If the emergency procedure is active, follow the Emergency procedure Automated Export System (AES) which can be found on the Customs website: Overview of emergency procedures | Netherlands Customs
For Rotterdam specifically, you can also contact the Central Customs Contact Point (CWP) for the arrival notification: Contact details Central Customs Contact Point – Portbase Support.
After the disruption
Portbase will still process the messages after the disruption. If you have questions about the processing, you can contact our Customer Service.
The customs system is not available
The customs system is not available, therefore no export declaration can be created and/or it is not possible to register the arrival with Customs. Any review message from Customs will therefore also not be sent. A disruption in the customs system is reported via a service message on: nh.douane.nl. At the very bottom of the page you can sign up for a service message.
During the disruption
In the event of a disruption, Customs may activate the emergency procedure. Which Customs emergency procedures apply depends on the country where the declaration is made.
Register in service
Prepare the documentation belonging to the emergency procedure: Emergency procedure DMS (re-)export. If the emergency procedure applies, you can use the next method in Portbase for the register.
- Use: REX as document type
- For the document number you use the MRN number if available; an LRN number can also be used. If neither is available, the declarant’s EORI number can be used. If there are multiple declarations, add a letter to this, for example A, B, AA, AB, etc.
Arrival notification:
If the emergency procedure is active, follow the Emergency procedure Automated Export System (AES) which can be found on the Customs website: Overview of emergency procedures | Netherlands Customs
For Rotterdam specifically, you can also contact the Central Customs Contact Point (CWP) for the arrival notification: Contact details Central Customs Contact Point – Portbase Support.
After the disruption
The Dutch customs system is fully automated. For the customs process to run smoothly, it is therefore necessary that after the disruption has ended you still submit an electronic declaration. You will then receive a new document number from Customs. For this document, it is not necessary to report the arrival. Nor does the document need to be reported on the manifest. The emergency document number will, however, need to be stated on the manifest.
In the event of a disruption in a customs system outside the Netherlands, you should check with Customs there which procedure applies after a disruption.
Part of