If you have accidentally pre-notified an incorrect document, you can submit a request to withdraw the document via the web screens of Notification Import Documentation (NID).
Read the article Request to withdraw import document in Notification Import Documentation for a pre-notified document (status approved).
After the incorrect pre-notification has been removed, you can submit a new import document pre-notification (NID). This is not possible earlier.
Responsibility of the party submitting the import document (NID)
The organisation that submitted the NID is responsible for ensuring this takes place correctly and on time. Please also read the manual from Dutch Customs.
Diversion to another terminal
If you have applied an import procedure that allowed you to process an NID notification before discharge, it may be that a vessel diverts to another discharge terminal. At that point, you as the submitter are responsible for withdrawing the NID at the terminal.
Exception: Ferry operators
Ferry operators can receive and process withdrawal requests, just like all other connected terminals. However, ferry operators have the option, due to the cargo characteristics, to process duplicate NID notifications.
This means ferry operators can overwrite incorrect documents. For that reason, a withdrawal request will only be necessary incidentally within that cargo flow.
Terminal contact details
| Terminal | Phone number | |
|---|---|---|
| APM Maasvlakte II | mvii.datacenter@apmterminals.com | |
| Barge Center Waalhaven | Pvdpluijm@waalhaven-group.nl | |
| Broekman Distriport | CSD.distriport@broekmanlogistics.com / csd.containers@broekmanlogistics.com | |
| CCT Moerdijk | operations@cctmoerdijk.com | +31 (0)168 - 334 289 |
| CLDN (C.RO) Ports Rotterdam | freight.uk@cldn.com | +352 26 44 66 288 |
| CLDN (C.RO) Ports Vlissingen | freight.uk@cldn.com | +352 26 44 66 288 |
| DFDS Seaways Rotterdam (Vlaardingen) | ferry.vlaardingen@dfds.com | +31 (0)10 - 208 4991 |
| Hutchison Ports ECT Delta en Euromax | Via NID | |
| Hutchison Ports Delta II | rot.data-edi@hutchisonportsdelta2.com | |
| Lineage Vlissingen | NLVLI.CT.DATA@Onelineage.com | +31 (0)118 - 486 359 |
| KVSA (DFDS) IJmuiden | felison@kvsa.nl | +31 (0)6- 26 434 993 |
| Matrans Rotterdam Terminal | administration.terminal@matrans.nl | |
| P&O Ferries Rotterdam (Europoort) | customs.clearance.europoort@poferries.com | +31 (0)181 - 255 310 |
| Rotterdam World Gateway (RWG) | dcg@rwg.nl | |
| Rotterdam Shortsea Terminals | customs@rstbv.nl | + 31 (0)10 - 294 2422 |
| Stena Line Hoek van Holland | security.holland@stenaline.nl | + 31 (0)174 - 389 444 |
| Stena Line Rotterdam (Europoort) | security.europoort@stenaline.nl | +31 (0)181 - 242 180 |
| TMA Amsterdam | amsterdam_ct@tmalogistics.nl | +31 (0)20 - 705 2444 |
| Verbrugge Zeeland | avis@verbrugge.nl | +31 (0)118 - 42 63 90 |
| Verbrugge Scaldia | avis@verbrugge.nl | +31 (0)118 - 42 63 90 |
| Waalhaven Botlek Terminal | balie_wbt@waalhaven-group.nl | |
| Zoomweg Zeeland Coldstor | import@zzcoldstore.nl | +31 (0)113 - 322 361 |
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