The service Notification Export Documentation (NED) has been rebuilt and is currently being rolled out to all users. The explanation starts with the rebuilt service Notification Export Documentation (NED). This is followed by information about the old situation, Notification Export Documentation (NED).
This error message indicates that the document number has already been pre-notified. This may have been done by your own company or by another party, for example the inland operator, the customs agent or the terminal.
Notification Export Documentation
When this error message appears, check the following items:
- In the main screen of the service, check whether your organisation submitted the document pre-notification by searching using the document number.
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Are any filters enabled in the search, meaning no result is shown?
If there are no results, another party submitted the pre-notification.
Via Cargo Controller Export you can check which company submitted the pre-notification. Contact Portbase Customer Service if you want to review the document number together with the booking number and equipment number.
Notification Export Documentation
Every user of the Notification Export Documentation (NED) service also has access to the Track & Trace Export service. From the main screen, where all services are listed, go to the Track & Trace Export service. If your organisation submitted the pre-notification, you can look up the pre-notification directly.
If you do not see the pre-notification immediately, you must first add it. In the top right, select + Add and enter the booking number here.
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