This procedure is generic. In the table you can find terminal-specific information.
The Port Community System (PCS) is not available
During the disruption
Lighter visits can be reported by phone and/or by email to the lighter planning department of the relevant terminal. Unloading and/or loading lists can be pre-reported via the terminal website using the Excel upload. If the terminal does not have this service, pre-reporting can be done by email to the relevant terminal. status information and unloading and/or loading confirmations can be requested via the terminal website or by email. For terminals that do not offer these alternatives, you will need to wait until the disruption has been resolved.
After the disruption
New lighter visits and unloading and/or loading lists can be submitted via the usual procedure. If you are unsure about the processing of your pre-report, you can contact our Customer Service.
The terminal system is not available
During the disruption
The lighter visits can still be pre-reported via Portbase as usual. Unloading and/or loading lists can be pre-reported via the terminal website using the Excel upload. If the terminal does not have this service, pre-reporting can be done by email to the relevant terminal. For terminals that do not offer these alternatives, you will need to wait until the disruption has been resolved. status information is not available in this situation.
After the disruption
New unloading and/or loading lists can be submitted via the usual procedure. If you are unsure about the processing of your pre-report, you can contact our Customer Service.
Terminal-specific information
| terminal | Report lighter visit | Pre-report unloading and loading lists* | Request status information** | Request unloading and loading confirmation** |
|---|---|---|---|---|
| APM Terminals Maasvlakte II | ✉️ | ✉️ ** | 🌍 | ❌ |
| Barge Center Waalhaven | 📞 ✉️ | ✉️ | 🌍 | 🌍 |
| CETEM | 📞 ✉️ | ✉️ | 🌍 | 🌍 |
| ECT Delta | 📞 ✉️ | 📞 ✉️ | 🌍 | 🌍 |
| ECT Euromax | 📞 ✉️ | 📞 ✉️ | 🌍 | 🌍 |
| Hutchison Ports Delta II | 📞 ✉️ | 📄 | 🌍 | 🌍 |
| R.B.C | 📞 ✉️ | ✉️ | 🌍 | 🌍 |
| Rotterdam World Gateway | ✉️ | ✉️ ** | ✉️ | ✉️ |
| RST Noord | ✉️ | ✉️ | ❌ | ❌ |
| RST Zuid | ✉️ | ✉️ | ❌ | ❌ |
| Waalhaven Botlek Terminal | 📞 ✉️ | 📞 ✉️ | 📞 ✉️ | 📞 ✉️ |
Legend
✉️ = email
📞 = by phone
🌍 = internet
📄 = Excel upload
* The content of this list must be the same as the unloading and loading list you normally send via Port Community System.
** Only in the event of a PCS disruption; in the event of a terminal system disruption, this is not possible.
Contact information
| terminal | Department | 📞 | ✉️ |
|---|---|---|---|
| APM Terminals Maasvlakte II | Data EDI | +31 10 754 9620 | mvii.datacenter@apmterminals.com |
| Barge Center Waalhaven | +31 88 944 0441 | bcwplanning@waalhaven-group.nl | |
| CETEM | Barge planning | +31 10 714 77 72 | bargeplanning@cetem.nl |
| ECT CAL (barge appointments) | +31 181 278 624 +31 181 278 601 (if unreachable) | customerservice@ect.nl | |
| Hutchison Ports Delta II | Barge scheduling | +31 181 372 425 | rot.bargescheduling@hutchisonportsdelta2.com |
| Hutchison Ports Delta II | Loading/unloading list | +31 181 372 232 | rot.data-edi@hutchisonportsdelta2.com |
| Hutchison Ports Delta II | Barge planning | +31 181 372 426 | rot.barge@hutchisonportsdelta2.com |
| R.B.C | Barge planning | +31 10 714 77 72 | bargeplanning@cetem.nl |
| RST Noord | Barge scheduling | +31 10 294 24 91 | inspectie@rstbv.nl |
| RST Noord | Loading/unloading lists | wvbnoord@rstbv.nl | |
| RST Zuid | wvbzuid@rstbv.nl | ||
| Rotterdam World Gateway | Berth Planning (planning lighter visits) | operations@rwg.nl | |
| Rotterdam World Gateway | Data Control and Gate (loading/unloading lists) | dcg@rwg.nl | |
| UWT (Eem and Frisohaven) | Barge and transport planning | +31 88 944 0803 | barge@uwterminals.com |
| Waalhaven Botlek Terminal | Lighter planning | +31 88 944 0611 | planning_wbt@waalhaven-group.nl |
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