This procedure is generic. In this back-up procedure, you can read what to do when one of the required systems is unavailable:
- the Port Community System (PCS)
- the Customs system
- the terminal system
The Port Community System is unavailable
The Port Community System of Portbase is unavailable, which means it is not possible to send the manifest to Customs via Cargo Declaration Export Containers. Information about disruptions can be found at status.portbase.com. If the disruption is not listed, you can contact our Customer Service.
How to act during the disruption?
The manifest must be sent to Customs no later than one working day after the vessel's departure. If, as a result of the disruption, you are unable to submit the manifest by the final submission date, report this by email to douane.noodprocedure.ecs@belastingdienst.nl to Customs. State the declaration point number of the Customs office for which the manifest message is intended in the subject of the email.
How to act after the disruption?
Manifests that you were unable to submit must still be sent via the usual procedure. Contact Customs if you wish to submit or change the manifest after the 9th day following the vessel's departure. Customs must make an adjustment in the system to be able to receive the manifest. Any questions? Contact our Customer Service.
The Customs system is unavailable
When the Customs system is unavailable, Customs cannot receive the manifest. A disruption in the Customs system is reported via a service message on the Customs website. You can sign up via the website to receive these service messages.
How to act during the disruption?
The manifest must be sent to Customs no later than one working day after the vessel's departure. If you cannot submit an electronic manifest message, wait until the system is operational again. Keep an eye on the above service messages.
How to act after the disruption?
After the disruption, you must submit the manifest messages electronically as soon as possible, but no later than the next working day after the disruption. See also the source text of the Customs emergency procedure. Any questions? Contact our Customer Service.
Customs contact information
During the emergency procedure, Customs Port of Rotterdam can be reached on 088 – 15 34 850 or by email at douane.noodprocedure.ecs@belastingdienst.nl.
For more information, visit the website odb.belastingdienst.nl.
The terminal system is unavailable
The terminal system is unavailable, which may mean that no loading confirmations are visible in Cargo Declaration Export.
How to act during the disruption?
If the loading confirmation is not visible, check with the terminal whether all equipment has been loaded according to the loading list. If yes, you can send the manifest. If not, adjust the manifest according to the terminal's instructions.
You have until one working day after the vessel's departure to send the manifest to Customs. If, as a result of the disruption, you are unable to submit your manifest by the final submission date, report this by email to douane.noodprocedure.ecs@belastingdienst.nl to Customs. State the declaration point number of the Customs office for which the manifest message is intended in the subject of the email.
How to act after the disruption?
Manifests that you were unable to submit must still be sent via the usual procedure in the service. Contact Customs if you wish to submit or change the manifest after the 9th day following the vessel's departure. Customs must make an adjustment in the system to be able to receive the manifest.
Any questions? Contact our Customer Service.
Customs contact information
Customs Port of Rotterdam can be reached on 088 – 15 34 850 or by email at douane.noodprocedure.ecs@belastingdienst.nl.
For more information, visit the website odb.belastingdienst.nl.
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