This procedure is generic. In every situation, it describes how to act both during and after a disruption.
The Port Community System (PCS) is unavailable
The Port Community System of Portbase or the Cargo Declaration Export service is unavailable, which means it is not possible to send the manifest to Customs. Information about disruptions can be found on the status page. If the disruption is not listed, you can contact our Customer Service.
During the disruption
You have 1 working day after the departure of the vessel to send the manifest to Customs. If, as a result of the disruption, you are unable to submit the manifest by the final submission date, please report this with the reason by email to Customs at douane.drh.maasvlakte.kwaliteit@douane.nl. State the declaration office number of the Customs office for which the manifest message is intended in the subject of the email.
After the disruption
Portbase will still process the messages after the disruption. For questions about the processing, you can contact our Customer Service.
The Customs system is unavailable
The Customs system is unavailable, which means Customs cannot receive the manifest. A disruption in the Customs system is reported via a service message on: nh.douane.nl. At the very bottom of the page, you can sign up for a service message.
During the disruption
In the event of a disruption, Customs can activate the emergency procedure. Which Customs emergency procedures apply depends on the country where the declaration is made.
If you are unable to submit an electronic manifest message, you should wait until the Customs system is functioning again.
After the disruption
After the disruption, you must submit the manifest messages electronically as soon as possible, at the latest on the next working day after the disruption. For questions about the processing, you can contact our Customer Service.
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