If a piece of equipment is missing from the loading list on the manifest, the equipment is probably already on another manifest with the booking number. If your manifest was created via EDI, this other manifest can be looked up in the service. You can do this via the next steps:
- Open the manifest and go to History.
- To check what happened, you can search for: the equipment, the booking number, or the word duplicate. The word duplicate indicates that an item of equipment and booking number was not added to the manifest because it is already on another manifest.
- Using the information under History, you can find the Call Reference Number and terminal. With this information, you can (have someone) remove the equipment from the other manifest.
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