You may have submitted your handling as a Status request instead of as a pre-notification. When you make a Status request, you are only requesting information about the Status of a container. A Status request is not linked to a visit, which means that no final appointment has yet been made for picking up or dropping off a container at the terminal. For this reason, Status requests are not known within the Terminal Operating System of a terminal. By converting a Status request into a pre-notification, you make a final appointment at the terminal for picking up/dropping off a container.
Related articles
- Submit handling as a Status request or as a pre-notification
- Convert a Status request into a pre-notification
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