Back-up procedure | Hinterland Container Notification Rail

This is the standard procedure. The table shows the details per terminal.

The Port Community System (PCS) is not available

During the disruption

You must pre-notify the discharge and/or load lists and Train composition per email address or via an Excel upload on the terminal website to the terminal. You can request the status information and discharge and load confirmations via email address or the terminal’s website. Does the terminal not offer these alternatives? Then we ask you to wait until the disruption has been resolved.

After the disruption

You can submit new discharge and/or load lists and Train composition via the usual procedure.

The terminal system is not available

During the disruption

You must pre-notify the discharge and/or load lists and Train composition per email address or via an Excel upload on the terminal website to the terminal. Realised Train composition are proactively sent by the terminal via email address. Does the terminal not offer these alternatives? Then we ask you to wait until the disruption has been resolved. status information is not available in this situation.

After the disruption

You can submit new discharge and load lists and Train composition via the usual procedure.

Terminal-specific information

Legend

✉️ = email address

📞 = by phone

🌍 = internet

📄 = excel upload

*The content of this list must be the same as the discharge and load list you normally send via Portbase.

**Only in the event of a PCS disruption; not possible in the event of a terminal system disruption.

*The content of this list must be the same as the planned Train composition you normally send via Portbase.

Contact information