There is a back-up procedure for Notification of Arrival Export Containers in 3 situations, when
- The Port Community System is not available
- The customs system is not available
- The terminal system is not available
The Port Community System is not available
The Port Community System of Portbase is not available. As a result, the terminal cannot report that a consignment has arrived at the terminal. Arrival at Exit can therefore not be reported from Portbase to Customs. Any review notification from Customs will therefore also not be sent. Information about disruptions can be found on the Portbase status page. If the disruption is not mentioned, you can contact our Customer Service.
During the disruption
Portbase advises you to wait until the system is operational again.
If waiting is not an option because the vessel is about to depart, check whether the emergency procedure is active for Portbase on the Portbase status page. If the emergency procedure is not active, you can contact our Customer Service. If the emergency procedure is active, follow the Emergency procedure Automated Export System (AES), which can be found on the Customs website: Overview of emergency procedures | Netherlands Customs
For Rotterdam specifically, you can also contact the Central Customs Service Desk (CWP) for the arrival notification: Contact details Central Customs Service Desk.
After the disruption
Portbase will still process unprocessed Gate-in messages after the disruption. We advise you to verify the arrival in Cargo Controller Export. If you have questions about the processing, you can contact our Customer Service.
The customs system is not available
The customs system is not available. As a result, the arrival of cargo cannot be registered. Any review notification from Customs will therefore also not be sent. A disruption in the customs system is reported via a service message on: nh.douane.nl. At the very bottom of the page, you can sign up for a service message.
During the disruption
Portbase advises you to wait until the system is operational again.
If waiting is not an option, check whether the emergency procedure is active for Portbase on the Portbase status page. If the emergency procedure is active, follow the Emergency procedure Automated Export System (AES), which can be found on the Customs website: Overview of emergency procedures | Netherlands Customs
For Rotterdam specifically, you can also contact the Central Customs Service Desk (CWP) for the arrival notification: Contact details Central Customs Service Desk.
After the disruption
Please note: Arrival at Exit must always precede the Customs manifest. If you have a departure during the disruption, you can coordinate with the shipping agent that the Customs manifest is sent after all arrival notifications have been processed by Customs.
The terminal system is not available
In this case, the terminal cannot report to Portbase that cargo has arrived at the terminal. As a result, the arrival is not automatically reported to Customs. Inspections are therefore not automatically passed on to the terminal and the cargo is not released.
During the disruption
Go to the web screens and report the arrival manually.
After the disruption
All arrival notifications not yet sent can be reported to Portbase via the usual procedure.
Part of