It may happen that you want to withdraw an import document. Below are the two scenarios in which this can occur.
Withdrawing an incorrect import document
If you have accidentally pre-notified an incorrect document, you can submit a withdrawal request for the document via the Notification Import Documentation service for ECT terminals Delta and Euromax.
For other terminals, this can be done by phone or email. How? You can read about it in the article Delete or modify pre-notification of import document in Notification Import Documentation
Withdrawing a pre-notified import document (status approved)
Withdrawing documents is only possible for documents with the status Approved. Documents with the status Sent or Rejected cannot be withdrawn.
Option 1: withdraw the entire NID notification
In the details screen of the document notification, choose Withdraw all equipment at the top right. This will withdraw the entire NID notification.
Option 2: partially withdraw the NID notification
Do you want to withdraw the document for only one or part of the existing NID notification? Deselect the containers for which you do not want to withdraw in the screen and then click on Withdraw selected equipment at the top right. In the confirmation screen that follows, click on Withdraw.
Handling withdrawal request by terminal
You will see a confirmation that the withdrawal request has been submitted to the terminal. You cannot yet pre-notify a new document as long as this request has not been processed.
The terminal will inform you (after some time) whether the request has been accepted or rejected. You will see this in the status column or in the timeline in the detail window. There are 2 scenarios for this:
Option 1 handling withdrawal request is rejected
A terminal may choose to reject the request, for example, if the container has been collected or is ready to be collected.
Option 2 handling withdrawal request is accepted
Note whether the confirmation is for all or a specific selection of the containers. The status of the ongoing NID notification for the remaining containers has not changed in the latter case.
You can now submit a new NID notification for the selected containers.
Status of withdrawal request
A withdrawal request has the following statuses in the timeline:
- Sent: Your withdrawal request has been sent to the terminal
- Withdrawal request in progress: Your withdrawal request is being processed by the terminal
- Withdrawn: Your withdrawal request has been accepted by the terminal
- Withdrawal rejected: Your withdrawal request has been rejected by the terminal. A terminal may reject a withdrawal request, for example, because the container has already left the terminal. The document will not be deleted. Contact the terminal to discuss a solution.
After the incorrect pre-notification has been deleted, you can make a new document pre-notification.
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