It may happen that a submitter wants to withdraw or adjust an approved import document. Within the service Notification Import Documentation (NID) we offer this option via the web screen.
If you want to know more about how a submitter can request this, read more here.
Received withdrawal requests
In the overview screen of NID, a quick filter Withdrawal requests is included. Via this overview you can immediately see all open withdrawal requests. Below you see an example.
Search notifications
- Via the Search bar you can search for a document number, container number or consignment number. It is not necessary to enter the full number. You can also enter only the beginning of the relevant number.
- You can delete a search by clicking the cross.
Handling a withdrawal request
For these actions, it is necessary that all administrative actions are first completed and confirmed within your own systems (TOS and/or RTO).
In the screen we show all information directly to find the document in your own systems. The following actions depend on your conclusion regarding the status of the cargo.
Handling: Accept withdrawal request
One handling request must be processed per equipment. This cannot be processed in bulk (precautionary measure).
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Click the green check mark icon; this is the Accept button
- The screen is updated and the status is adjusted. In the overview processed withdrawal requests this equipment will now appear with the status 'Approved'.
- The status of the import document depends on the type of withdrawal request.
- With a partial withdrawal request (1 or more equipment), for the submitter the overall status of the import document will remain unchanged, status: 'Accepted'. In the details it will be visible for which equipment the document has been withdrawn.
- With a full withdrawal request (all documents), for the submitter the overall status of the import document will be changed to 'Withdrawn'.
Handling: Reject withdrawal request
It is possible that you can no longer withdraw the submitted import document. At that moment the container is already too far in the loading process (road, rail or barge). It may also be that the container has already departed from the terminal.
In all these cases, the submitter of the import arrangement is responsible for the consequences. In that case, Portbase also immediately refers the submitter to Customs.
- Click the Reject button by clicking the red X.
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A follow-up question will appear to confirm this rejection based on 1 of the 2 causes:
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The screen is updated and the status is adjusted. In the overview processed withdrawal requests this equipment will now appear with the status rejected.
The status of the import document has therefore not changed; the previously accepted document is still active. In the timeline, the rejected request is shown in detail.
- The submitter will now see an updated status in their screen. The rejected status will have consequences for the submitter. This is explained to the submitter in this article.
Statuses of a withdrawal request
A withdrawal request has the following statuses in the timeline:
- Sent: Your withdrawal request has been sent to the terminal
- Withdrawal request pending: Your withdrawal request is being processed by the terminal
- Withdrawn: Your withdrawal request has been accepted by the terminal
- Withdrawal rejected: Your withdrawal request has been rejected by the terminal. A terminal can reject a withdrawal request, for example because the container has already left the terminal. The document is then not deleted. Contact the terminal to discuss a solution.
After the incorrect pre-notification has been deleted, you can submit a new document pre-notification.
Find processed withdrawal requests
See the quick filter Processed requests.
Responsibility of the submitter of the import document (NID)
The organisation that submitted the NID is responsible for ensuring that this takes place correctly and on time. Also read the manual from Customs.