The procedure is generic. Terminal-specific information can be found in the table.
What to do during a malfunction?
What to do after the malfunction has been resolved?
New scan selections and releases can be submitted using the standard procedure. If you have any doubts about the status of your cargo, please contact the Portbase Service Desk.
What to do during a malfunction?
What to do after the malfunction has been resolved?
New scan selections and releases can be submitted using the standard procedure. If you have any doubts about the status of your cargo, please contact the Portbase Service Desk.
Terminal | request by shipbroker to release/block cargo* | releasing/blocking cargo in the terminal system |
Hutchison Ports Delta II | Terminal | |
APM Terminals Maasvlakte 2 | via Customs | by Customs |
ECT City Terminal | Terminal | |
Hutchison Ports ECT Delta Terminal | Terminal | |
Hutchison Ports ECT Euromax | Terminal | |
Rotterdam World Gateway | via Customs | by Customs |
All other terminals | Terminal |
* Shipbrokers have issued an ongoing commission to the terminal and have authorised them to release/block containers which need to be inspected. This procedure is not followed if the terminal does not have access to information about the scan containers when a back-up procedure is launched.
Hutchison Ports Delta II
+31 (0)18 137 22 11
rot.documentation@apmterminals.com
http://www.apmtrotterdam.nl/
APM Terminals Maasvlakte II
Data/Gate department
+31 (0)10 754 96 56
mvii.gatecoordinator@apmterminals.com
apmterminals.com/europe/maasvlakte/
ECT Terminals
+31 (0)18 127 83 62
dls_ett@ect.nl
http://myservices.ect.nl
Rotterdam World Gateway
+31 (0)10 742 21 50
dcg@rwg.nl
http://www.rwg.nl
Customs
Pre-Arrival
+31 (0)88 151 42 75
prearrival@belastingdienst.nl
Scan Team Reeweg
Arie Clements Sparreboom
+31 (0)88 151 55 54
aa.clements.sparreboom@belastingdienst.nl
Scan Team Maasvlakte
Ron Koster
+31 (0)18 137 38 08
r.koster@belastingdienst.nl
Scan Team Customs West
Rob Meijer
+31 (0)88 158 27 61
rj.meijer@belastingdienst.nl
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