This procedure is generic.
Because Portbase’s Port Community System is unavailable, it is not possible to submit the manifest to Customs via Cargo Declaration Export at this time.
Information on malfunctions can be found at https://status.portbase.com. If the malfunction is not listed here (meaning it has not yet been reported), please contact the Portbase Service Desk.
What to do during a malfunction?
You have 1 working day after departure of the ship to send the manifest to Customs.
If this window has not yet ended, please wait until the malfunction has been corrected.
If, as a result of the malfunction, you are unable to submit the manifest by the deadline date, you should contact Customs by email at (douane.noodprocedure.ecs@belastingdienst.nl) to inform them you won’t be able to submit an electronic manifest due to a malfunction. In the subject line, state the declaration point number of the Customs office for which the manifest is intended.
What to do after the malfunction has been resolved?
Contact customs if you want to submit or change the manifest after the 9th day following the vessel’s departure. Customs need to make an amendment in the system in order to be able to receive the manifest. Manifests which you have been unable to submit need to be sent via the usual procedure.
If you have any questions, please contact the Portbase Service Desk.
Because the Customs system is unavailable, Customs is unable to receive the manifest.
You will be informed of a malfunction in the Customs system by means of a service message at: https://nh.douane.nl/en/
What to do during a malfunction?
You have 1 working day after departure of the ship to send the manifest to Customs. If you are unable to send in your electronic manifest, please wait until the system comes back online.
Has the malfunction ended?
In that case, you should submit the manifest notifications electronically as soon as possible – and in any case no later than the very next working day. Once these have been submitted, the declarant (or their representative) will receive confirmation that the goods have exited the European Union. (See also source text for the emergency Customs procedure.)
For questions please contact our Service Department.
Because the terminal system is unavailable, it is possible that no loading confirmations are displayed in Cargo Declaration Export.
What to do during a malfunction?
If no loading confirmations are visible, check with the terminal that all equipment have been loaded in accordance with the loading list. If so, you can submit the manifest. If not, amend the loading list as instructed by the terminal.
You have a window of 1 working day after the vessel’s departure in which to submit the manifest to customs.
If, as a result of the malfunction, you are unable to submit the manifest by the deadline date, you should contact Customs by email at (douane.noodprocedure.ecs@belastingdienst.nl). In the subject line, state the declaration point number of the Customs office for which the manifest is intended.
What to do after the malfunction has been resolved?
Manifests that you have not been able to submit must still be sent using the usual procedure. Observe the timeline below:
Send manifest: 1 working day after vessel departure is the statutory deadline
Sending and and changes to the manifest: from day 1 up to day 9 (calendar days) after vessel departure.
*Please contact customs if you wish to submit or change the manifest after the 9th day following the vessel’s departure; customs will need to make an amendment in order to be able to receive the manifest.
If you have any questions, please contact the Portbase Service Desk.
Customs
Port of Rotterdam
+31 (0)88 – 153 48 50
douane.noodprocedure.ecs@belastingdienst.nl
https://odb.belastingdienst.nl/
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