Notification Import Documentation

Brexit service

Prenotify all your Customs documents for import to deepsea, shortsea and ferry terminals. Notification Import Documentation is a crucial part of the Dutch chain solution to enable fast transport of goods to and from the United Kingdom after the Brexit.

Frequently Asked Questions

Functionalities

I cannot find my document, how can I fix this?

If you cannot find the ‘document number and container number’, please contact the service desk. We can check whether this may have been registered by another party. If we are unable to find it, it has most likely not been registered.

What is the difference between equipment number and shipment number?

Notification Import Documentation 2.0 can be used for both deepsea-, shortsea- and ferry terminals.

  • Deepsea- and shortsea terminals generally want to receive your import document per container. In that case, enter the unique container number in the equipment number field.
  • For ferryterminals, it is necessary to send your import document per shipment number. A shipment number consists of a SCAC-code, the booking number and the sequence number of the shipment. In practice this means that this number is equal to the number of the bill of lading.

This overview shows which cargo flows are supported by the various terminals.

Which cargo flows (containers/shipments) are supported by every terminal?

An overview of the supported cargo flows can be found here.

I cannot use a document type, why is this?

You are not authorised to use the document type in question at the terminal in question. Check your terminal contract and amend it in consultation with our sales department.

Which terminals support a return message?

Which document type do I need to use in which situation?

What is the procedure at the terminal?

A description of the procedure on the terminal can be found here.
A description of the procedure at Barge Center Waalhaven, Hutchison Ports ECT Delta and Hutchison Ports ECT Euromax can be found here.

I don’t know which modality I should enter

We recommend that you enter “Not applicable”

Process progress

My document remains stuck on ‘sent’, when will it change to ‘accepted’?

Some terminals send a return message upon receipt of the sent notification and others do not. This means you will only see this in the screen for terminals that send a return message. An overview of terminals that do and do not send a return message is available under ‘information flows’ in the downloads.

My import document is not recognised by the terminal, why is this?

  • Check the status of your notification: if the status is 'rejected' (by PCS or terminal) or 'failed', the notification has not been accepted. Resolve the error message and resend the notification
  • Check that the correct document number, document type and container/shipment number have been entered. If this is not the case, enter the correct information and resend the notification
  • Check that you have entered the correct terminal. Sometimes the cargo is switched to another terminal at the last minute; this information is not automatically updated in your Notification Import Documentation
  • Check in 'Cargo information 2.0' or 'Import status' to see whether your shipment or container has been unloaded. At some terminals, the import document is only recognised by the terminal system once the cargo has been added to the RTO (= Unloaded on the quayside).
  • If all the information is correct, there may have been some (short-term) disruption at the terminal or to the PCS. Resend your notification

In the hinterland prenotification it says that the import document is not in order, why is this?

  • Check the status of your notification: if the status is 'rejected' (by PCS or terminal) or 'failed', the notification has not been accepted. Resolve the error message and resend the notification
  • Check that the correct document number, document type and container/shipment number have been entered. If this is not the case, enter the correct information and resend the notification
  • Check that you have entered the correct terminal. Sometimes the cargo is switched to another terminal at the last minute; this information is not automatically updated in your Notification Import Documentation
  • Check in 'Cargo information 2.0' or 'Import status' to see whether your shipment or container has been unloaded. At some terminals, the import document is only recognised by the terminal system once the cargo has been added to the RTO (= Unloaded on the quayside).
  • If all the information is correct, there may have been some (short-term) disruption at the terminal or to the PCS. Resend your notification

My import document is not recognised by the terminal, why is this?

  • Check the status of your notification: if the status is 'rejected' (by PCS or terminal) or 'failed', the notification has not been accepted. Resolve the error message and resend the notification
  • Check that the correct document number, document type and container/shipment number have been entered. If this is not the case, enter the correct information and resend the notification
  • Check that you have entered the correct terminal. Sometimes the cargo is switched to another terminal at the last minute; this information is not automatically updated in your Notification Import Documentation
  • Check in 'Cargo information 2.0' or 'Import status' to see whether your shipment or container has been unloaded. At some terminals, the import document is only recognised by the terminal system once the cargo has been added to the RTO (= Unloaded on the quayside).
  • If all the information is correct, there may have been some (short-term) disruption at the terminal or to the PCS. Resend your notification

What should I do if a container is unloaded at another terminal or there is something else wrong with the notification?

If cargo is switched to another terminal or another error is made/another change has taken place, you will need to generate a new MID notification. You should inform the terminal where the incorrect notification was made. If the change of terminal takes place within the ECT-terminals (Hutchison Ports ECT Delta/Euromax), you do not need to take any action. The notification is only linked to a terminal in the ECT system once the container has been unloaded.

Making Changes

I want to delete/change my document, is this possible?

If the notification has not yet been submitted to the terminal, you can click on the line and make any necessary adjustments. You can also delete the notification by clicking on ‘delete’ at the bottom.

If the notification has already been submitted to the terminal, it cannot be removed via Portbase. You can however submit the notification with the correct information in Portbase again.
You must inform the terminal about the erroneous notification to avoid complications. Also do this if you have used the wrong document type.

Hutchison Ports ECT Delta and Euromax
If the change of terminal remains limited to the ECT terminals (Hutchison Ports ECT Delta Terminal/Euromax Terminal), no action is required on your part. The ECT system only links the notification to a terminal after the container has been unloaded.

You can remove the import documentation (E-service MRN Document) that you have submitted yourself via the ECT website. You can do this via ‘Order Overviews’ and ‘Document Order Overview’ using the red cross behind the line. If the cancellation status continues to be ‘Received’, this means that a pre-notification has already been received to retrieve the container. If this is the case, an automatic email will be sent to the Team Coordinator Data Management/GAD; he/she will verify if the document can be deleted and if this is possible will perform this action. You will not receive any notifications about this. You can check which documents are attached to the container by consulting Tracking & Tracing in the My Services section of the ECT website.

If you do not have login details for the ECT website, you can request these from qo@ect.nl or call the ECT Gate & Administration Desk: +31 181-278088.

Other terminals
If a different terminal is involved, you can contact the terminal in question using the email addresses below:

APM Terminals Rotterdam: rot.data-edi@apmterminals.com
APM Maasvlakte II: mvii.datacenter@apmterminals.com
Barge Center Waalhaven: Pvdpluijm@waalhaven-group.nl
Rotterdam World Gateway (RWG): Dennis.vandepolder@rwg.nl with a CC to douane.drh.rwg@belastingdienst.nl. The telephone number of Customs at the terminal: +31 (0)10-7422185
CCT Moerdijk: operations@cctmoerdijk.com or +31 (0)168-334289 (Jeroen Monster or Ivo Hilhorst)
Kloosterboer: KBV.Logistics@kloosterboer.nl or +31 (0)118-486359
Broekman Distriport: CSD.distriport@broekmanlogistics.com or csd.containers@broekmanlogistics.com
TMA Amsterdam: amsterdam_ct@tmalogistics.nl or +31 (0)20 – 705 2444
Rotterdam Shortsea Terminals: douanezaken@rstbv.nl or +31 (0)10 - 294 2422
Verbrugge Vlissingen: avis@verbrugge.nl or +31 (0)118 – 42 63 90

I have entered the wrong modality

To be on the safe side, we recommend that you contact the terminal. Although the modality is not yet in use, your haulier may have problems if it turns out that you specified the wrong modality.

Error messages

I cannot send my MID, why is this?

Are you using Notification Domproc or Transit Declaration? Both services currently only support container cargo at deepsea terminals for forwarders. This will be resolved in the near future. Until then, you can use Notification Import Documentation 2.0.

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