Notification Import Documentation

Brexit service

Easily pre-notify all customs documents for import at deepsea, shortsea and ferry terminals. You have one access point for all your pre-notifications.

Frequently Asked Questions

Functionalities

How to deal with groupage transport?

If your shipment is a groupage transport, a document must be pre-notified for each shipment.

You can check whether you are dealing with groupage transport in the service Import Status.

You are dealing with groupage transport if, when you search for your shipment in the service Import Status, you receive several search results in which the last 3 digits of the shipment number differ each time. See for example:

You can see the status per shipment in the example above. Make sure that an import document is pre-notified for each shipment.

If you have questions about one of the shipments, please contact the ferry operator.

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Why can’t you use ‘customs release’ in most cases?

Document type 'customs release' is only intended for specific cargo shipments that require additional explicit customs permission to leave the terminal. The shipment remains blocked until Customs has granted this permission.

We have noticed that 'customs release' is regularly used to pre-notify transit documents from the UK or Ireland. This is not correct and results in your shipment remaining blocked at the terminal.
For transit documents drawn up in Ireland or the United Kingdom, the shipping company will make a notification import documentation on your behalf. For more information, see this explanation.

How can you correct an incorrect notification with FWV?
If you have pre-notified the document type FWV unintentionally, please contact the terminal to correct this document notification.

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What is the correct shipment number for ferry operators in import shipments?

A shipment number consists of a SCAC-code, the booking number and the sequence number of the shipment. Shipment numbers of ferry-operators have the following format:

Company SCAC Example Additional explanation
CLdN CLVW CLVW0012345678001 “CLVW” & “00” & bookingsnummer (8 positions) & sequence number of the shipment
DFDS / KVSA DFDS DFDS123456780001 “DFDS” & bookingsnummer (8 positions) & sequence number of the shipment (please note: extra 0)
P&O Ferries PONF PONFHU12345678001 “PONF” & departure location (here: Hull) & bookingsnumber (8 positions) & sequence number of the shipment
Stena Line STNL STNL0012345678001 “STNL” & “00” & bookingsnummer (8 positions) & sequence number of the shipment

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Do I need to prenotify returning empty packaging (roll containers, flower containers, packaging material) from the UK?

In principle, the packaging has lost its Union status and must be declared in order for goods to regain Union status.
How it works:

  • In the case of deepsea/shortsea: you must make an import declaration or a transit declaration. The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.
  • Special arrangements have been made for ferry traffic.
  1. The ferry operator may make a declaration on your behalf.
  2. The ferry operator will also perform the document prenotification on your behalf.
  3. You do not have to file a declaration with Customs and you do not have to prenotify a document.

Please note! In your booking with the ferry operator, clearly state that you are transporting empty packaging. Also make sure that you comply with the Customs regulations: (in Dutch): https://www.getreadyforbrexit.eu/wp-content/uploads/2020/10/2020-09-28-Memo-ODB-terugkerende-emballage-en-verpakkingen1.pdf

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Do I have to notify transit documents from the UK when goods the Netherlands is not the final destination?

Scenario: You have drawn up a transit document from the United Kingdom (or from Ireland) that continues to accompany the goods until their final destination in the european hinterland (so-called transit document; T1/T2). Hence, the transit documents  should not be signed off in the Netherlands.

To make sure that the goods may proceed through the hinterland to it's final destination, follow this procedure:

Your carrier ( / ferry operator) will have to declare your goods as 'passing though upon arrival'.

  1. But you do need to indicate in your booking with your shipping company / ferry operator that you wish to ship goods with a passing transit document. You do this by giving the MRN number of your transit declaration in your booking.
  2. Upon arrival in the Netherlands, the shipping company will submit your transit document to Customs and will submit a pre-notification to the terminal on your behalf.
  3. You do not need to notify the transit document via Notification Import Documentation.

Please note! A transit document from the UK can be recognised by the first 5 characters: "21GB00" A number starting with "21GB01X" is not a transit document, but an export document from the UK.

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I cannot find my document, how can I fix this?

If you cannot find the ‘document number and container number’, please contact the service desk. We can check whether this may have been registered by another party. If we are unable to find it, it has most likely not been registered.

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What is the difference between equipment number and shipment number for import shipments?

Notification Import Documentation 2.0 can be used for both deepsea-, shortsea- and ferry terminals.

  • Deepsea- and shortsea terminals generally want to receive your import document per container. In that case, enter the unique container number in the equipment number field.
  • For ferryterminals, it is necessary to send your import document per shipment number. A shipment number consists of a SCAC-code, the booking number and the sequence number of the shipment. Shipment numbers of ferry-operators have the following format:

CLDN: CLVW0012345678001

DFDS/KVSA: DFDS123456780001

P&O: PONFHU12345678001

Stena Line: STNL0012345678001

This overview shows which cargo flows are supported by the various terminals.

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Which cargo flows (containers/shipments) are supported by each terminal?

You can find an overview of the supported information flows here.
In this overview, you can see for each terminal whether it supports MID messages with container numbers, shipment numbers or both. You can find this information in the line ‘Pre-notify type of cargo flow?’

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I cannot use a document type, why is this?

You are not authorised to use the document type in question at the terminal in question. Check your terminal contract and amend it in consultation with our sales department.

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Which terminals support an acceptance message?

Some terminals will dispatch an acceptance message in reply to the sent notification and others will not. This means an acceptance message will only show up in your screen for terminals that dispatch said message. An overview of terminals which do and do not send an acceptance message is available here.

In this overview, you can determine for each terminal whether it supports an acceptance message (also known as a return message). You can find this information in the line ‘MID return message possible?’ Yes/no

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Which document type do I need to use for my import documentation?

See the customs authorities' "Guide to Notification Import Documentation in the Port of Rotterdam (MID)

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What is the procedure at the terminal?

A terminal is only permitted to allow cargo that has arrived/has been unloaded to leave the terminal if a customs procedure is known. Via Notification Import Documentation, you notify the terminal of the customs procedure for the cargo in question.

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I am not sure which mode of transport I should enter

If you do not (yet) know by which mode of transport the cargo will be collected from the terminal, we recommend that you enter ‘Not applicable’.

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Brexit Import

How to deal with groupage transport?

If your shipment is a groupage transport, a document must be pre-notified for each shipment.

You can check whether you are dealing with groupage transport in the service Import Status.

You are dealing with groupage transport if, when you search for your shipment in the service Import Status, you receive several search results in which the last 3 digits of the shipment number differ each time. See for example:

You can see the status per shipment in the example above. Make sure that an import document is pre-notified for each shipment.

If you have questions about one of the shipments, please contact the ferry operator.

Was this post helpful?

Why can’t you use ‘customs release’ in most cases?

Document type 'customs release' is only intended for specific cargo shipments that require additional explicit customs permission to leave the terminal. The shipment remains blocked until Customs has granted this permission.

We have noticed that 'customs release' is regularly used to pre-notify transit documents from the UK or Ireland. This is not correct and results in your shipment remaining blocked at the terminal.
For transit documents drawn up in Ireland or the United Kingdom, the shipping company will make a notification import documentation on your behalf. For more information, see this explanation.

How can you correct an incorrect notification with FWV?
If you have pre-notified the document type FWV unintentionally, please contact the terminal to correct this document notification.

Was this post helpful?

What is the correct shipment number for ferry operators in import shipments?

A shipment number consists of a SCAC-code, the booking number and the sequence number of the shipment. Shipment numbers of ferry-operators have the following format:

Company SCAC Example Additional explanation
CLdN CLVW CLVW0012345678001 “CLVW” & “00” & bookingsnummer (8 positions) & sequence number of the shipment
DFDS / KVSA DFDS DFDS123456780001 “DFDS” & bookingsnummer (8 positions) & sequence number of the shipment (please note: extra 0)
P&O Ferries PONF PONFHU12345678001 “PONF” & departure location (here: Hull) & bookingsnumber (8 positions) & sequence number of the shipment
Stena Line STNL STNL0012345678001 “STNL” & “00” & bookingsnummer (8 positions) & sequence number of the shipment

Was this post helpful?

Do I need to prenotify returning empty packaging (roll containers, flower containers, packaging material) from the UK?

In principle, the packaging has lost its Union status and must be declared in order for goods to regain Union status.
How it works:

  • In the case of deepsea/shortsea: you must make an import declaration or a transit declaration. The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.
  • Special arrangements have been made for ferry traffic.
  1. The ferry operator may make a declaration on your behalf.
  2. The ferry operator will also perform the document prenotification on your behalf.
  3. You do not have to file a declaration with Customs and you do not have to prenotify a document.

Please note! In your booking with the ferry operator, clearly state that you are transporting empty packaging. Also make sure that you comply with the Customs regulations: (in Dutch): https://www.getreadyforbrexit.eu/wp-content/uploads/2020/10/2020-09-28-Memo-ODB-terugkerende-emballage-en-verpakkingen1.pdf

Was this post helpful?

I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?

No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.

When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.

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Do I have to notify transit documents from the UK when goods the Netherlands is not the final destination?

Scenario: You have drawn up a transit document from the United Kingdom (or from Ireland) that continues to accompany the goods until their final destination in the european hinterland (so-called transit document; T1/T2). Hence, the transit documents  should not be signed off in the Netherlands.

To make sure that the goods may proceed through the hinterland to it's final destination, follow this procedure:

Your carrier ( / ferry operator) will have to declare your goods as 'passing though upon arrival'.

  1. But you do need to indicate in your booking with your shipping company / ferry operator that you wish to ship goods with a passing transit document. You do this by giving the MRN number of your transit declaration in your booking.
  2. Upon arrival in the Netherlands, the shipping company will submit your transit document to Customs and will submit a pre-notification to the terminal on your behalf.
  3. You do not need to notify the transit document via Notification Import Documentation.

Please note! A transit document from the UK can be recognised by the first 5 characters: "21GB00" A number starting with "21GB01X" is not a transit document, but an export document from the UK.

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Should I pre-notify documents for empty containers and empty trailers?

No. Empty containers and trailers don't require a document pre-notification. Make sure you indicate in the booking with your carrier / ferry-operator that you want to ship empty equipment.

The carrier or ferry-operator informs the terminal and customs when equipments are empty and may leave the terminal without document pre-notification.

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Process progress

I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?

No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.

When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.

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Should I pre-notify documents for empty containers and empty trailers?

No. Empty containers and trailers don't require a document pre-notification. Make sure you indicate in the booking with your carrier / ferry-operator that you want to ship empty equipment.

The carrier or ferry-operator informs the terminal and customs when equipments are empty and may leave the terminal without document pre-notification.

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Which statuses can I receive from the terminals?

The timeline of the notification shows the progress of your notification, with the most recent status at the top of the timeline.

  • Status ‘New’: your notification has been created
  • Status ‘Sent’: your notification has been sent to the terminal
  • Status ‘Accepted’*: Your notification has been accepted by the terminal
  • Status ‘Rejected’ *: Your notification has been rejected by the terminal.

A terminal may reject a notification if it cannot be processed by the terminal, for example because the document number does not match the selected document type. If this is the case, please check your notification. If necessary, contact our service desk.

Not all terminals dispatch an acceptance message. Check this overview to see which terminals send an acceptance message (also known as ‘MID return message’).

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My document remains stuck on ‘sent’. When will this change to ‘accepted’?

Some terminals will dispatch an acceptance message in reply to the sent notification and others will not. This means an acceptance message will only show up in your screen for terminals that dispatch said message. An overview of terminals which do and do not send an acceptance message is available here.

In this overview, you can determine for each terminal whether it supports an acceptance message (also known as a return message). You can find this information in the line ‘MID return message possible?’ Yes/no

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My import document is not known at the terminal, why is this?

  • Check the status of your notification: If the status is ‘refused’ (by PCS or terminal) or ‘failed’, then the notification has not been accepted. Fix the error message and resend the message.
  • Check that the correct document number, document type and container/shipment number have been entered. If this is not the case, enter the correct information and resend the notification.
  • Check that you have entered the correct terminal. It sometimes happens that cargo is diverted to another terminal at the last minute; this is not automatically changed in your Notification Import Documentation.
  • Check in ‘Cargo information 2.0’, in ‘Cargo Tracker’ or in ‘Import Status’ whether your shipment or container has been unloaded. At some terminals, the import document is only processed in the terminal system after the cargo has been unloaded.
  • If all information is correct, the terminal or PCS may have experienced a (brief) disruption. Resend your notification.

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In the hinterland prenotification it says that the import document is not in order, why is this?

  • Check the status of your notification: if the status is 'rejected' (by PCS or terminal) or 'failed', the notification has not been accepted. Resolve the error message and resend the notification
  • Check that the correct document number, document type and container/shipment number have been entered. If this is not the case, enter the correct information and resend the notification
  • Check that you have entered the correct terminal. Sometimes the cargo is switched to another terminal at the last minute; this information is not automatically updated in your Notification Import Documentation
  • Check in 'Cargo information 2.0' or 'Import status' to see whether your shipment or container has been unloaded. At some terminals, the import document is only recognised by the terminal system once the cargo has been added to the RTO (= Unloaded on the quayside).
  • If all the information is correct, there may have been some (short-term) disruption at the terminal or to the PCS. Resend your notification

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My import document is not recognised by the terminal, why is this?

  • Check the status of your notification: if the status is 'rejected' (by PCS or terminal) or 'failed', the notification has not been accepted. Resolve the error message and resend the notification
  • Check that the correct document number, document type and container/shipment number have been entered. If this is not the case, enter the correct information and resend the notification
  • Check that you have entered the correct terminal. Sometimes the cargo is switched to another terminal at the last minute; this information is not automatically updated in your Notification Import Documentation
  • Check in 'Cargo information 2.0' or 'Import status' to see whether your shipment or container has been unloaded. At some terminals, the import document is only recognised by the terminal system once the cargo has been added to the RTO (= Unloaded on the quayside).
  • If all the information is correct, there may have been some (short-term) disruption at the terminal or to the PCS. Resend your notification

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What should I do if a container is unloaded at another terminal or there is something else wrong with the notification?

If your cargo is unloaded at a different terminal than anticipated, you need to submit a new document pre-notification for this new terminal.

You need to inform the terminal at which the incorrect notification has been made. If the change of terminal takes place within the ECT terminals (Hutchison Ports ECT Delta / Euromax) then no action is required on your part. In the ECT system, the notification is only linked to a terminal after the container has been unloaded.

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Brexit Export

I have prepared an export declaration (EX-A) in the UK; can I prenotify it in Notification Import Documentation?

No. The export declaration is only used to indicate that the goods are leaving the United Kingdom.

When entering The Netherlands, a new declaration must be submitted to Dutch customs (e.g. an import declaration or transit declaration). The document number of this declaration must then be prenotified to the terminal via Notification Import Documentation.

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Error messages

I can’t select a terminal, why is this?

Before you can send a NID message to a terminal, you need to sign a terminal contract for that terminal. In this terminal contract, you accept responsibility for the complete and correct prenotification of your document data to the terminal.

Please contact sales@portbase.com to sign the appropriate terminal contracts for the terminals you want. The applicable terminals and document types will then be activated for you in the service Notification Import Documentation. After activation, you can select the terminal in the service.

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I have received an error message that the document number is incorrect

The moment you enter a number of a customs document, we automatically check whether its structure corresponds to that in the various customs systems.
In this way, we reduce the chance of error for you and problems are avoided when collecting the container at a terminal.
A straightforward example: an MRN number always comprises 18 characters. If you enter an MRN number with 17 characters, you will receive an error message. There are different criteria for each type of customs document that are automatically verified for you by the Port Community System.

Also see: # which document type should I use in which situation

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I cannot send my MID, why is this?

Are you using Notification Domproc or Transit Declaration? Both services currently only support container cargo at deepsea terminals for forwarders. This will be resolved in the near future. Until then, you can use Notification Import Documentation 2.0.

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Making changes

I want to delete/change my document, is this possible?

If the notification has not yet been submitted to the terminal, you can click on the line and make any necessary adjustments. You can also delete the notification by clicking on ‘delete’ at the bottom.

If the notification has already been submitted to the terminal, it cannot be removed via Portbase. You can however submit the notification with the correct information in Portbase again.
You must inform the terminal about the erroneous notification to avoid complications. Also do this if you have used the wrong document type.

Hutchison Ports ECT Delta and Euromax
If the change of terminal remains limited to the ECT terminals (Hutchison Ports ECT Delta Terminal/Euromax Terminal), no action is required on your part. The ECT system only links the notification to a terminal after the container has been unloaded.

You can remove the import documentation (E-service MRN Document) that you have submitted yourself via the ECT website. You can do this via ‘Order Overviews’ and ‘Document Order Overview’ using the red cross behind the line. If the cancellation status continues to be ‘Received’, this means that a pre-notification has already been received to retrieve the container. If this is the case, an automatic email will be sent to the Team Coordinator Data Management/GAD; he/she will verify if the document can be deleted and if this is possible will perform this action. You will not receive any notifications about this. You can check which documents are attached to the container by consulting Tracking & Tracing in the My Services section of the ECT website.

If you do not have login details for the ECT website, you can request these from qo@ect.nl or call the ECT Gate & Administration Desk: +31 181-278088.

Other terminals
If a different terminal is involved, you can contact the terminal in question using the email addresses below:

APM Terminals Rotterdam: rot.data-edi@apmterminals.com

APM Maasvlakte II: mvii.datacenter@apmterminals.com

Barge Center Waalhaven: Pvdpluijm@waalhaven-group.nl

Broekman Distriport: CSD.distriport@broekmanlogistics.com / csd.containers@broekmanlogistics.com

CCT Moerdijk: operations@cctmoerdijk.com /0168-334289

CLDN (C.RO) Ports Rotterdam: freight.uk@cldn.com / +352 264466288

CLDN (C.RO) Ports Vlissingen: freight.uk@cldn.com / +352 264466288

DFDS Seaways Rotterdam (Vlaardingen): ferry.vlaardingen@dfds.com / +31(0)10-2084991

Kloosterboer Vlissingen: KBV.Logistics@kloosterboer.nl / 0118-486359

KVSA (DFDS) IJmuiden: felison@kvsa.nl / 06- 26 434 993

Matrans Rotterdam Terminal: administration.terminal@matrans.nl

P&O Ferries Rotterdam (Europoort): customs.clearance.europoort@poferries.com / +31 (0)181-255310

Rotterdam World Gateway (RWG): Dennis.vandepolder@rwg.nl with a CC to douane.drh.rwg@belastingdienst.nl.

Rotterdam Shortsea Terminals: customs@rstbv.nl / 010 - 294 2422

Stena Line Hoek van Holland: security.holland@stenaline.nl / + 31 (0)174-389444

Stena Line Rotterdam (Europoort): security.europoort@stenaline.nl / +31 (0)181-242180

TMA Amsterdam: amsterdam_ct@tmalogistics.nl / 020 – 705 2444

Verbrugge Vlissingen: avis@verbrugge.nl / 0118 – 42 63 90

Zoomweg Zeeland Coldstore: import@zzcoldstore.nl / 0113-322361

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I have entered the wrong modality

To be on the safe side, we recommend that you contact the terminal. Although the modality is not yet in use, your haulier may have problems if it turns out that you specified the wrong modality.

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