Backup procedure – Notification Import Documentation

The terminal system is unavailable

What to do during the malfunction?
Check if document registration is possible at the terminal desk. If so, report to the terminal desk (physically, by phone or by e-mail) and make sure you have the customs document number and document type, plus the equipment number or shipment number (in the case of a ferry terminal) to hand.

For terminals which don’t have a terminal desk, you will have to wait for the malfunction to be resolved.

What to do after the malfunction has been resolved?
If you have already submitted the document data to the terminal by another means, there is no need to make a further notification. New import documents can be submitted using the standard procedure. If you have any doubts about the processing of your prenotification, please contact the Portbase Service Desk.

The customs system is unavailable

The customs system is unavailable, which means you have not received a document number. As a result, it is not possible to make the document prenotification to the terminal via Notification Import Documentation.

What to do during the malfunction?
You will be informed of a malfunction in the customs system by means of a service message at: https://nh.douane.nl/

In the event of a malfunction, customs may implement an emergency procedure. The emergency customs procedures may be found on the customs website at: Emergency customs procedures (belastingdienst.nl)

If you have an emergency procedure document in connection with the problems at AGS/DMS or NCTS, you can enter it as follows:

AGS/DMS emergency procedure

• In the MID message, use the document type: FWV
• In the MID message, use the document number: NPDMS- or NPAGS equipment number
  Example: NPAGS-ABCD1234567 of NPDMS-ABCD1234567

NCTS emergency procedure

• In the MID message, use the document type: FWV
• In the MID message, use the document number: NPNCTS document number or NPNCTS-EORI of declarant (if document number not present)
  Example: NPNCTS-123456

Please note: For HPDII/APM MVII, you also need to send an e-mail to mvii.datacenter@apmterminals.com (APM MV II) or rot.data-edi@hutchisonportsdelta2.com(APM RTM)

What to do after the malfunction has been resolved?
New import documents can be submitted using the standard procedure. If you have any doubts about the processing of your prenotification, please contact the Portbase Service Desk.

Contact information