This procedure is generic. Please check this document to see if your terminal has a desk available when the backup procedure is active.
It is not possible to submit pre-notifications to the terminal via the service Notification Import Documentation (MID).
Information about disruptions can be found at https://status.portbase.com. If the disruption is not listed, you can contact our Customer Service department.
What to do during the malfunction?
Import documents can be pre-notified via the terminal’s website. If the terminal does not offer an online service, registration may be possible at the terminal’s desk. An overview of terminals with a desk can be found here.
For terminals that do not offer these alternatives, you will need to wait until the disruption is resolved.
What to do after the malfunction has been resolved?
New import documents can be submitted following the usual procedure.
Check if the pre-notification was successful. If it has not been processed, the pre-notification will need to be resubmitted. If you have questions regarding the processing of your pre-notification, please contact our Customer Service department.
The terminal system is unavailable, the terminal cannot receive pre-notifications from the service Notification Import Documentation (MID), preventing cargo from leaving the terminal.
What to do during the malfunction?
Document registration may still be possible via the terminal’s website. Another option is document registration at the terminal desk. An overview of terminals with a desk can be found here.
For terminals that do not offer this alternative, you will need to wait until the disruption is resolved.
What to do after the malfunction has been resolved?
New import documents can be submitted following the usual procedure.
Check if the pre-notification was successful. If it has not been processed, the pre-notification will need to be resubmitted. If you have questions regarding the processing of your pre-notification, please contact our Customer Service department.
The customs system AGS/DMS or DVA is unavailable, meaning the required customs document number is possibly missing for the pre-notification in the service Notification Import Documentation (MID).
A disruption in the customs system will be reported via a service message at: https://nh.douane.nl/#abonneren
What to do during the malfunction?
In the event of a disruption, Customs may activate the emergency procedure. The applicable customs emergency procedure depends on the country where the declaration is made.
Emergency procedure Netherlands
Emergency procedure Germany
Emergency procedure Belgium
Prepare the documentation related to the emergency procedure. If the emergency procedure is active, you can follow the steps below.
Emergency Procedure for Import AGS/DMS
Emergency Procedure for Transit Cargo (DVA):
The documentation related to the emergency procedure must be sent to the Centraal Werkpunt Customs (CWP) when the cargo is present at the terminal. See CWP contact information. The CWP will release the cargo so it can depart from the terminal. If the country where the emergency procedure is active has specific requirements for the document number, this can be coordinated with the CWP.
What to do after the malfunction has been resolved?
New import documents can be submitted following the usual procedure. If you have questions regarding the processing of your pre-notification, please contact our Customer Service department.