Backup procedure – Notification Import Documentation

This procedure is generic. Please check this document to see if your terminal has a desk available when the backup procedure is active.

The Port Community System (PCS) is not available

The Portbase Port Community System is not available, which means it is not possible to make the document prenotification to the terminal via Notification Import Documentation.

Information on malfunctions can be found at https://status.portbase.com. If the malfunction is not listed here, please contact the Portbase Service Desk.

What to do during the malfunction?
Check if document registration is possible at the terminal desk. If so, report to the terminal desk (physically, by phone or by e-mail) and make sure you have the document number and document type, plus the equipment number or shipment number (in the case of a ferry terminal) to hand.

For terminals which don’t have a terminal desk, you will have to wait for the malfunction to be resolved.

What to do after the malfunction has been resolved?
New import documents can be submitted using the standard procedure. If you have any doubts about the processing of your prenotification, please contact the Portbase Service Desk.

The terminal system is unavailable

What to do during the malfunction?
Check if document registration is possible at the terminal desk. If so, report to the terminal desk (physically, by phone or by e-mail) and make sure you have the customs document number and document type, plus the equipment number or shipment number (in the case of a ferry terminal) to hand.

For terminals which don’t have a terminal desk, you will have to wait for the malfunction to be resolved.

What to do after the malfunction has been resolved?
If you have already submitted the document data to the terminal by another means, there is no need to make a further notification. New import documents can be submitted using the standard procedure. If you have any doubts about the processing of your prenotification, please contact the Portbase Service Desk.

The customs system is unavailable

The customs system is unavailable, which means you have not received a document number. As a result, it is not possible to make the document prenotification to the terminal via Notification Import Documentation.

What to do during the malfunction?
You will be informed of a malfunction in the customs system by means of a service message at: https://nh.douane.nl/

In the event of a malfunction, customs may implement an emergency procedure. The emergency customs procedures may be found on the customs website at: Emergency customs procedures (belastingdienst.nl)

If you have an emergency procedure document in connection with the problems at AGS or NCTS, you can enter it as follows:

AGS emergency procedure

In the MID message, use the document type: FWV
In the MID message, use the document number: NPAGS equipment number
Example: NPAGS-ABCD1234567

NCTS emergency procedure

In the MID message, use the document type: FWV
In the MID message, use the document number: NPNCTS document number
Example: NPNCTS-123456

Please note: For HPDII/APM MVII, you also need to send an e-mail to mvii.datacenter@apmterminals.com (APM MV II) or rot.data-edi@hutchisonportsdelta2.com(APM RTM)

What to do after the malfunction has been resolved?
New import documents can be submitted using the standard procedure. If you have any doubts about the processing of your prenotification, please contact the Portbase Service Desk.

Contact information

Douane
CCC Douane Maritiem
Douane Entry Summary declaration (ENS)
Douane Summiere Aangifte voor Tijdelijke Opslag (SAL)
+31 (0)88 – 151 42 75
douane.drh.inenuitklaringen@belastingdienst.nl
https://odb.belastingdienst.nl/

Hutchison Ports Delta II
+31 (0)181 – 37 22 32
rot.data-edi@hutchisonportsdelta2.com
http://www.apmtrotterdam.nl/

APM Terminals Maasvlakte II
Abteilung Data/Gate
+31 (0)10-7549656
mvii.datacenter@apmterminals.com
www.apmterminals.com/europe/maasvlakte/

Barge Center Waalhaven
+31 (0)88-9440551
wdsbcw@waalhaven-group.nl
http://waalhaven-group.nl/bargecenter/

Broekman Distriport
+31 (0)10 – 494 9581
BDPBalie@broekmanlogistics.com
https://www.broekmanlogistics.com/

CCT Moerdijk
+31 (0)168 – 33 42 89
customs@cctmoerdijk.com
http://www.cctmoerdijk.com/

CLDN (C.RO) Ports Rotterdam
+352 264466288
freight.uk@cldn.com

CLDN (C.RO) Ports Vlissingen
+352 264466288
freight.uk@cldn.com

DFDS Seaways Rotterdam (Vlaardingen)
+31(0)10-2084991
ferry.vlaardingen@dfds.com

Hutchison Ports ECT Delta Terminal
+31 (0)181 – 27 80 88
CustomerService@ect.nl
http://myservices.ect.nl

Hutchison Ports ECT Euromax
+31 (0)181 – 27 80 88
CustomerService@ect.nl
http://myservices.ect.nl