Hinterland Container Notification (HCN) Road


Prenotify rail containers and train visits to sea and rail terminals. On this page, we will be keeping you informed regarding the development of the future service Hinterland Container Notification – Rail (HCN Rail). For the service we currently provide to the rail sector, please refer to the service Rail Planning.

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Frequently Asked Questions

Making Changes

I would like to adjust the arrival time, where and how can I do this?

Should the arrival time of a truck change, then you can adjust the ETA from the overview screen. Click on the timeslot to adjust the ETA.

Regarding APM Maasvlakte II, APM Terminals Rotterdam, Rotterdam World Gateway or Rotterdam Short Sea Terminals, the linked containers are pre-notified at the terminal again and the new status/TAR information is retrieved after the new ETA has been submitted. Hutchison Ports ECT Delta en Hutchison Ports ECT Euromax do not support the changing of pre-notifications. At these terminals, it is only possible to cancel the notification and reuse it for a new pre-notification or create a completely new one.

Tip 1: to increase the likelihood that the new pre-notification is accepted and you do not encounter a ‘double pre-notification’ error, you are advised to wait for 10 minutes before submitting the pre-notification again. (The cancellation must first be accepted by the terminal).

Tip 2: If it takes too long for you to receive a response (for example in case of terminal delay) then bear in mind that repeated cancelling and resubmitting your pre-notification will result in said pre-notification being processed by the terminal last (the most recent notification ends up in the back of the queue, the previous ones expire).

How can I delete my pre-notification?

You can delete your pre-notification by selecting the checkbox next to the relevant line and clicking the ‘unlink’ button at the bottom left. The pre-notification will next be cancelled at the relevant terminal.
This generates a Cancel message which must also be accepted by the terminal in order to change the status to cancelled.

Other

Who do I need to contact for my Cargo Card?

If you encounter problems with your Cargo Card, your card has expired or you want to request a Cargo Card, you need to contact Secure Logistics. More information is available at: https://www.secure-logistics.nl.

Error messages

I have deleted the pre-notification and have resubmitted it, but now I am receiving a DUP error. What does this mean?

If your pre-notification is rejected for the reason: “DUP” (duplicate), this means a pre-notification with this container number and clearance/acceptance reference is already present in the terminal system.

That other pre-notification may have been created by yourself or by another party. It is also possible that the container has been pre-notified for a lighter, train or sea-going vessel.
If you have generated the pre-notification yourself, you may be able to locate it in the service Road Planning (as long as it is still available). You can do this by setting the ‘From’ filter date as far back in time as possible and entering the container number in the search field.

Should you be unable to locate the pre-notification, then please contact the terminal to find out how the pre-notification is known there.

Hutchison Ports ECT Delta: 0181-278329 / customer.service@ect.nl
Hutchison Ports ECT Euromax: 0181-377200 (02 / 03) / customer.service@ect.nl

For which terminals do I require a TAR code and why do I not receive a TAR code?

Terminals that use a TAR code are:
• APM Maasvlakte II
• APM Terminals Rotterdam
• Rotterdam World Gateway (RWG)

The other terminals (Hutchison Ports ECT Euromax, Hutchison Ports ECT Delta) do not use TAR codes.
You can also find this information in the functionality matrix under the heading ‘essential documents’.

I have not received a TAR code, why is that?
If you have not received a TAR code for APM Maasvlakte II, APM Terminals Rotterdam or Rotterdam World Gateway (RWG), this may be because your pre-notification has been rejected, the system is experiencing a disruption or the terminal is closed.

I have received an error message. What does this mean?

Pin doesn’t match or is expired, contact line operator.
The release does not match or has expired. Please contact the shipping line for assistance in this matter.

CDM - Customs document missing
If you receive the rejection ‘CDM blockade, DD.’ from the terminal, please consult your freight forwarder/importer to verify whether the terminal in question corresponds with the terminal selected by you. If this is the case, then please contact the Portbase Service Desk for a solution.

Rejection RUB25 - Booking is full
Please contact the shipping line to have the booking increased.

Rejection ORN - Booking is unknown
The acceptance order has not been submitted by the shipping line or you have submitted a wrong acceptance number.
If you receive this error message, your best option is to check the acceptance number.
If you are certain that this number is correct, then please contact the shipping line. They can check whether the acceptance order has been sent to the terminal. If all of the above proves correct, the container number may have been entered incorrectly.

BLA - Order (for line) not found, contact line operator.
Please contact the shipping line. You have probably selected a different shipping line than the one known at the terminal.

BLT- Blocked by terminal.
This is a general notification that states that the container cannot be collected or delivered. If the response message contains no additional data, you can contact the terminal for further information.

COR - Container not released
The shipping line has not yet commercially released the container.

BCO - Before cargo opening
This is the earliest possible moment on which an Export container may be delivered to the terminal (usually x days before the arrival of the ship).

I have received the error message: ‘ORN – the shipping company has not submitted the acceptance order, or you have entered an incorrect acceptance number’.

When this error message is displayed, the best thing to do is double-check the acceptance number. If you are absolutely certain this number is correct, you should contact the shipping company. They can verify for you whether or not the acceptance order has been submitted to the terminal.

If all of the aspects listed above are correct, it might be that the container number has been incorrectly entered in the Portbase system.

I have received the error message: ‘DUP’.

If your pre-notification is rejected for the reason: ‘DUP’ (duplicate), that means that a pre-notification with this container number and booking number already exists in the Hutchison Ports ECT Delta / Euromax terminal system. This other, existing pre-notification may have been created by you or by another party. It is also possible that the container has been pre-notified for a barge, train or seagoing vessel.

If you have created the pre-notification yourself, you will be able to look it up in the service Hinterland Container Notification. To find the pre-notification, enter the container number in question into the filter field and adjust the date.

If you are unable to locate the pre-notification, the best thing to do is contact the terminal and ask how (and from whom) they received the pre-notification.

If you find an earlier pre-notification that contains an error and is meant for an ECT terminal, you should cancel it. To do so, click the tick mark at the start of the line to select, then click ‘Delete’ at the bottom of the screen.

You will need to wait a moment until the terminal has confirmed the cancellation. Cancelled pre-notifications can be recognised by the thick, red X appearing next to them.

You will then need to submit the new pre-notification (the one that was rejected with the DUP message) once more.

This time it should be processed as usual. If not, and it is once again rejected with a DUP message, the pre-notification has probably not been fully erased from the terminal’s system just yet. In that case, the best thing to do is contact the terminal and work with them to solve the problem.

Hutchison Ports ECT Delta: +31 (0)18 127 83 29              / balie_databeheer@ect.nl

Hutchison Ports ECT Euromax: +31 (0)18 137 72 00 (02/03) / balie.euromax@ect.nl

I have received the error message: ‘RUB20 – The booking number you submitted is registered in the terminal system as belonging to another shipping company’.

If you receive this error message, it is important to check which shipping company’s name is on the booking/release. If you do not know, the best thing for you to do is contact the client and/or the shipping company.

Functionalities

For which terminals do I require a TAR code and why do I not receive a TAR code?

Terminals that use a TAR code are:
• APM Maasvlakte II
• APM Terminals Rotterdam
• Rotterdam World Gateway (RWG)

The other terminals (Hutchison Ports ECT Euromax, Hutchison Ports ECT Delta) do not use TAR codes.
You can also find this information in the functionality matrix under the heading ‘essential documents’.

I have not received a TAR code, why is that?
If you have not received a TAR code for APM Maasvlakte II, APM Terminals Rotterdam or Rotterdam World Gateway (RWG), this may be because your pre-notification has been rejected, the system is experiencing a disruption or the terminal is closed.

Which terminals support status requests and which ones allow for pre-notifications to be updated and cancelled?

Under the heading ‘essential documents’ you will find the Functionality Matrix. Here, you can see which notifications are supported for each terminal.

How can I link a TAR code at RWG and APM Terminals Maasvlakte II?

Which statuses will the terminal send in response to my pre-notification?

Pick up:

Terminal Present Documentation Blockade Release
APMT ROT Yes Yes Yes Yes
APMT MVII Yes Yes Yes Yes
Hutchison Ports ECT Delta Yes Yes Yes Yes
Euromax Yes Yes Yes Yes
RWG Yes Yes Yes Yes

Drop off:

Terminal Cargo opening Documentation Blockade Acceptance order
APMT ROT Yes Yes Yes Yes
APMT MVII Yes Yes Yes Yes
Hutchison Ports ECT Delta Yes Yes Yes Yes
Euromax Yes Yes Yes Yes
RWG Yes Yes Yes Yes

Overige

I have not received any response to my pre-notification; what should I do?

In the event you submitted a pre-notification more than (roughly) 30 minutes ago, and you have not yet received a response, the best thing for you to do is check MyPortbase to see if a disruption or delay is in effect. Another option is to contact the Portbase Service Desk.

How far in advance must I submit a pre-notification in order to receive a suitable truck time slot?

Whether or not you are assigned a suitable truck time slot depends on how busy the terminal is at that time. It’s best to reserve a time slot as far in advance as possible. Because the entire capacity is continuously available, we expect that time slots will be easily obtained. During peak periods, however, it is possible for there to be several hour’s difference between the desired time slot and the time slot assigned to you.

Process progress

My pre-notification has been provisionally accepted. What does this mean?

If your notification is marked as ‘provisionally accepted’, there are two possible causes:

  • If your pre-notification is marked as ‘provisionally accepted’, it means the terminal does not yet have enough information to accept or reject the pre-notification. The terminal will automatically update this status once more information has become available in its system (when the container has arrived, for instance). No further action on your part is needed.
  • It is also possible that you have accidentally submitted the pre-notification to the wrong terminal. In that case, no further status update will arrive. We recommend that you double-check this and edit the terminal name if need be.

When I pre-notify my container to Hutchison Ports ECT Delta or Hutchison Ports ECT Euromax, I can notify the terminals of dangerous goods as well. But at APM MVII, APM Rotterdam and RWG, this doesn’t seem to be necessary.

That is correct. APM Terminals and RWG receive this information via a different source (the shipping company). It is therefore unnecessary to inform these terminals of dangerous goods in the service Hinterland Container Notification.

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