Hinterland Container Notification (HCN) Road

This service is being developed.


Pre-notify containers at sea terminals, inland terminals and depots.

Frequently Asked Questions

Temporary Questions

How can I link pre-notifications from the old HCN Road to pre-notifications in the new service?

How can I find and handle existing pre-notifications after the transition to the new version of MCA Road?

You can process existing pre-notifications via 'Legacy Road'.

It may be the case that you are still using the old HCN Road for your pre-notifications at the time of introduction of the new version. You can complete these as follows. Go to the renewed HCN Road. Click on the ‘Legacy Road’ tab. Here, you will still find the pre-notifications that you were working on and you can complete them. You submit new pre-notifications in the new version of HCN Road.

Error messages

Why does Portbase say there is an embargo on the container when this is not visible at APM MVII?

If no document has been submitted, the container will always remain under a Customs embargo.
Once the document has been submitted and processed at APM MVII, the Customs embargo will be lifted.

Why am I getting a notification that my documents are not in order from the ECT Delta/Euromax terminal when they are in Portbase?

You can check on the ECT website whether they have the document or you can contact the Portbase Service Desk.

It may be that the ECT/Euromax terminal has sent a double APERAK (return message) to Portbase. As a result, they will not be processed in the correct order.

The Service Desk will then again submit a return message, which will solve the problem.

I have not received a TAR code, why is that?

If you have not received a TAR code for APM Maasvlakte II, APM Terminals Rotterdam or Rotterdam World Gateway (RWG), this may be because your pre-notification has been rejected, the system is experiencing a disruption or the terminal is closed.

I have received an error message. What does this mean?

Pin doesn’t match or is expired, contact line operator.
The release does not match or has expired. Please contact the shipping line for assistance in this matter.

CDM - Customs document missing
If you receive the rejection ‘CDM blockade, DD.’ from the terminal, please consult your freight forwarder/importer to verify whether the terminal in question corresponds with the terminal selected by you. If this is the case, then please contact the Portbase Service Desk for a solution.

Rejection RUB25 - Booking is full
Please contact the shipping line to have the booking increased.

Rejection ORN - Booking is unknown
The acceptance order has not been submitted by the shipping line or you have submitted a wrong acceptance number.
If you receive this error message, your best option is to check the acceptance number.
If you are certain that this number is correct, then please contact the shipping line. They can check whether the acceptance order has been sent to the terminal. If all of the above proves correct, the container number may have been entered incorrectly.

BLA - Order (for line) not found, contact line operator.
Please contact the shipping line. You have probably selected a different shipping line than the one known at the terminal.

BLT- Blocked by terminal.
This is a general notification that states that the container cannot be collected or delivered. If the response message contains no additional data, you can contact the terminal for further information.

COR - Container not released
The shipping line has not yet commercially released the container.

BCO - Before cargo opening
This is the earliest possible moment on which an Export container may be delivered to the terminal (usually x days before the arrival of the ship).

ORN – the shipping company has not submitted the acceptance order, or you have entered an incorrect acceptance number
When this error message is displayed, the best thing to do is double-check the acceptance number. If you are absolutely certain this number is correct, you should contact the shipping company. They can verify for you whether or not the acceptance order has been submitted to the terminal.

If all of the aspects listed above are correct, it might be that the container number has been incorrectly entered in the Portbase system.

RUB20 – The booking number you submitted is registered in the terminal system as belonging to another shipping company
If you receive this error message, it is important to check which shipping company’s name is on the booking/release. If you do not know, the best thing for you to do is contact the client and/or the shipping company.

DUP - I have deleted the pre-notification and have resubmitted it, but now I am receiving a DUP error. What does this mean?

If your pre-notification is rejected for the reason: ‘DUP’ (duplicate), that means that a pre-notification with this container number and booking number already exists in the Hutchison Ports ECT Delta / Euromax terminal system. This other, existing pre-notification may have been created by you or by another party. It is also possible that the container has been pre-notified for a barge, train or seagoing vessel.

If you have created the pre-notification yourself, you will be able to look it up in the service Hinterland Container Notification. To find the pre-notification, enter the container number in question into the filter field and adjust the date.

If you are unable to locate the pre-notification, the best thing to do is contact the terminal and ask how (and from whom) they received the pre-notification.

If you find an earlier pre-notification that contains an error and is meant for an ECT terminal, you should cancel it. To do so, click the tick mark at the start of the line to select, then click ‘Delete’ at the bottom of the screen.

You will need to wait a moment until the terminal has confirmed the cancellation. Cancelled pre-notifications can be recognised by the thick, red X appearing next to them.

You will then need to submit the new pre-notification (the one that was rejected with the DUP message) once more.

This time it should be processed as usual. If not, and it is once again rejected with a DUP message, the pre-notification has probably not been fully erased from the terminal’s system just yet. In that case, the best thing to do is contact the terminal and work with them to solve the problem.

Hutchison Ports ECT Delta: +31 (0)18 127 83 29              / balie_databeheer@ect.nl

Hutchison Ports ECT Euromax: +31 (0)18 137 72 00 (02/03) / balie.euromax@ect.nl

Making changes

Is it possible to cancel a status request (COPINO 13)?

It is unfortunately not possible to cancel a status request (COPINO 13). This will automatically expire or be overwritten when you submit a new status request (COPINO 13) or a prenotification (COPINO 9).

I would like to adjust the arrival time, where and how can I do this?

Should the arrival time of a truck change, then you can adjust the ETA from the overview screen. Click on the timeslot to adjust the ETA.

Regarding APM Maasvlakte II, APM Terminals Rotterdam, Rotterdam World Gateway or Rotterdam Short Sea Terminals, the linked containers are pre-notified at the terminal again and the new status/TAR information is retrieved after the new ETA has been submitted. Hutchison Ports ECT Delta en Hutchison Ports ECT Euromax do not support the changing of pre-notifications. At these terminals, it is only possible to cancel the notification and reuse it for a new pre-notification or create a completely new one.

How can I cancel my pre-notification?

You can delete your pre-notification by selecting the checkbox next to the relevant line and clicking the ‘unlink’ button at the bottom left. The pre-notification will next be cancelled at the relevant terminal.
This generates a Cancel message which must also be accepted by the terminal in order to change the status to cancelled.

Others

What seal number do you enter for a FLAT?

You may enter FLAT or TANK here.

Who do I need to contact for my Cargo Card?

If you encounter problems with your Cargo Card, your card has expired or you want to request a Cargo Card, you need to contact Secure Logistics. More information is available at: https://www.secure-logistics.nl.

Process progress

How many characters are permitted in the seal number?

The seal number you enter in your prenotification must always be between two and fifteen positions long. Entering a longer number or only a single full stop or a single space is not permitted.

Why is the container status still ‘In operation’?

The terminal needs to confirm that the prenotification handled is ‘Completed’. This is a manual action by the terminal operator. If the terminal has not done this, the visit will still have the status ‘In operation’. This does not mean that a handling has not been properly completed on your side.

Can I still modify my container details/time slot if the status is ‘In operation’?

Unfortunately, it is no longer possible to modify containers when the container status is 'In operation'.

How far in advance must I submit a pre-notification in order to receive a suitable truck time slot?

Whether or not you are assigned a suitable truck time slot depends on how busy the terminal is at that time. It’s best to reserve a time slot as far in advance as possible. Because the entire capacity is continuously available, we expect that time slots will be easily obtained. During peak periods, however, it is possible for there to be several hour’s difference between the desired time slot and the time slot assigned to you.

My prenotification is shown as provisionally accepted (QQQ) and/or the handling is shown in grey, what does this mean?

If the handling status is grey and question marks are displayed, this means that the prenotification/status request has been processed and the terminal will update the handling status, unless you have cancelled the prenotification. In the handling status, you will see the code QQQ.

If your notification is shown as provisionally accepted (QQQ), this may have 2 causes:

  • The terminal itself still has too little information to accept or reject the prenotification. The terminal will automatically send status updates as soon as more information is known in their system (for example, once the container has arrived). No action is required on your part.
  • It is also possible that you mistakenly sent the prenotification to the wrong terminal. In this case, no further status update will follow. We recommend that you check this and, if necessary, change the terminal.

Functionalities

For which terminals do I require a TAR code?

Terminals that use a TAR code are:
• APM Maasvlakte II
• APM Terminals Rotterdam
• Rotterdam World Gateway (RWG)

The other terminals (Hutchison Ports ECT Euromax, Hutchison Ports ECT Delta) do not use TAR codes.
You can also find this information in the functionality matrix under the heading ‘essential documents’.

Which terminals support status requests and which ones allow for pre-notifications to be updated and cancelled?

Under the heading ‘essential documents’ you will find the Functionality Matrix. Here, you can see which notifications are supported for each terminal.

Which browsers are supported?

Common browsers including Microsoft Edge and Internet Explorer are generally supported. The preference for optimum use is Google Chrome.

How can I set up e-mail notifications for prenotifications and/or visits?

You can subscribe to e-mail notifications for prenotifications and/or visits via the 'Preferences' tab in HCN Road.

Please note: if you use a group e-mail address, make sure you only register one colleague for these e-mails in order to avoid multiple identical notifications being delivered.

How quickly are prenotifications/status requests processed?

The processing time varies depending on the terminal and the moment in time; it is partly dependent on the number of messages to be processed at any one time.

In addition, if you submit a modified prenotification or status request, it will not be forwarded to the terminal until the terminal has replied to the previous prenotification or status request. In short, by repeatedly submitting a status request/prenotification, you can create a queue for yourself.

I have not received any response to my pre-notification; what should I do?

In the event you submitted a pre-notification more than (roughly) 30 minutes ago, and you have not yet received a response, the best thing for you to do is check MyPortbase or status.portbase.com to see if a disruption or delay is in effect. Another option is to contact the Portbase Service Desk.

How can I link a TAR code at RWG and APM Terminals Maasvlakte II?

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