If your pre-notification is rejected for the reason: ‘DUP’ (duplicate), that means that a pre-notification with this container number and booking number already exists in the Hutchison Ports ECT Delta / Euromax terminal system. This other, existing pre-notification may have been created by you or by another party. It is also possible that the container has been pre-notified for a barge, train or seagoing vessel.
If you have created the pre-notification yourself, you will be able to look it up in the service Hinterland Container Notification. To find the pre-notification, enter the container number in question into the filter field and adjust the date.
If you are unable to locate the pre-notification, the best thing to do is contact the terminal and ask how (and from whom) they received the pre-notification.
If you find an earlier pre-notification that contains an error and is meant for an ECT terminal, you should cancel it. To do so, click the tick mark at the start of the line to select, then click ‘Delete’ at the bottom of the screen.
You will need to wait a moment until the terminal has confirmed the cancellation. Cancelled pre-notifications can be recognised by the thick, red X appearing next to them.
You will then need to submit the new pre-notification (the one that was rejected with the DUP message) once more.
This time it should be processed as usual. If not, and it is once again rejected with a DUP message, the pre-notification has probably not been fully erased from the terminal’s system just yet. In that case, the best thing to do is contact the terminal and work with them to solve the problem.
Hutchison Ports ECT Delta: +31 (0)18 127 83 29 / firstname.lastname@example.org
Hutchison Ports ECT Euromax: +31 (0)18 137 72 00 (02/03) / email@example.com