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Track & Trace Export

Brexit service

Real-time insight into your export shipments via the Dutch ports. Track & Trace Export is part of the service Notification Export Documentation.

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Frequently Asked Questions

Error messages

Rejected by customs, I see an error code, what should I do?

Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.

Error codeDescriptionSolution
-Diversion REJECTYour prenotification in Notification Export Documentation needs to be amended. The document type may be incorrect.
6210The structure of the MRN indicates that the MRN is incorrect.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the MRN number and type in the prenotification in Notification Export Documentation.
6229The arrival notification was sent by the terminal more than 7 days ago.The terminal needs to send a new arrival notification to Portbase. Click here to find the contact details.
6233The document has a status which means export is not possible. One possibility is that the document has already been used for export or has been cancelled.Your prenotification in Notification Export Documentation needs to be amended.
A different export document must be entered in the prenotification in Notification Export Documentation; the current status cannot be changed.
90MRN is unknown.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
91The MRN has already been released.Your prenotification in Notification Export Documentation needs to be amended.
92Registration of arrival notification is impossible with current MRN status. One possibility is that the document has been cancelled or not activated.One possibility is that the prenotification in Notification Export Documentation needs to be amended.
93MRN is invalid, does not comply with algorithm.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
3200Customs has received this specific arrival notification from the terminal before.Please contact the terminal so that it can report the arrival again.
12Location does not correspondThis error message refers to the location you entered in the declaration that does not match the permit. You can only use a location that appears in the permit.

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Brexit Export

Rejected by customs, I see an error code, what should I do?

Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.

Error codeDescriptionSolution
-Diversion REJECTYour prenotification in Notification Export Documentation needs to be amended. The document type may be incorrect.
6210The structure of the MRN indicates that the MRN is incorrect.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the MRN number and type in the prenotification in Notification Export Documentation.
6229The arrival notification was sent by the terminal more than 7 days ago.The terminal needs to send a new arrival notification to Portbase. Click here to find the contact details.
6233The document has a status which means export is not possible. One possibility is that the document has already been used for export or has been cancelled.Your prenotification in Notification Export Documentation needs to be amended.
A different export document must be entered in the prenotification in Notification Export Documentation; the current status cannot be changed.
90MRN is unknown.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
91The MRN has already been released.Your prenotification in Notification Export Documentation needs to be amended.
92Registration of arrival notification is impossible with current MRN status. One possibility is that the document has been cancelled or not activated.One possibility is that the prenotification in Notification Export Documentation needs to be amended.
93MRN is invalid, does not comply with algorithm.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
3200Customs has received this specific arrival notification from the terminal before.Please contact the terminal so that it can report the arrival again.
12Location does not correspondThis error message refers to the location you entered in the declaration that does not match the permit. You can only use a location that appears in the permit.

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Process progress

How do I verify whether a document has been pre-notified at the terminal?

Open ‘Track & Trace export’ and locate the shipment through one of these options:

Search based on
• transport equipment + booking number
• document number

Does your search query not yield any results? Then the document has not yet been pre-notified. Pre-notify the document yourself, or make agreements within your chain as to who will perform the pre-notification.

Is your search yielding results? Then make sure to check the booking number.

Is there a green tick next to it? Excellent, this means the pre-notification is also known at the terminal.
Does it have an orange exclamation mark? This booking number is not (yet) known at the terminal and the terminal has not yet received the pre-notification. Read here what you can do.

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Why does my export document remain stuck on ‘sent’?

You can inquire with Customs whether there is a malfunction or an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the Customer Service.

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Why does my export document remain stuck on ‘sent’?

You can inquire with Customs whether there is a malfunction: +31 (0)88-1566655. If this is not the case, please contact our Customer Service.

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What should I do if I get a message that the booking number is not recognised?

There can be various reaso­­ns for a message that the booking number is not recognised by the relevant terminal (shown with an orange exclamation mark):

  1. You have not entered the correct booking number;
  2. The shipping company (or ferry operator) has not sent the booking number to the terminal yet.

In both cases, we advise you to contact the shipping company or ferry operator. You can ask them whether you have the correct booking number/whether they have sent the number to the terminal.

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