Track & Trace Export

Brexit service

Real-time insight into your export shipments via the Dutch ports. Track & Trace Export is part of the service Notification Export Documentation.

Search

Frequently Asked Questions

Process progress

How do I verify whether a document has been pre-notified at the terminal?

Open ‘Track & Trace export’ and locate the shipment through one of these options:

Search based on
• transport equipment + booking number
• document number

Does your search query not yield any results? Then the document has not yet been pre-notified. Pre-notify the document yourself, or make agreements within your chain as to who will perform the pre-notification.

Is your search yielding results? Then make sure to check the booking number.

Is there a green tick next to it? Excellent, this means the pre-notification is also known at the terminal.
Does it have an orange exclamation mark? This booking number is not (yet) known at the terminal and the terminal has not yet received the pre-notification. Read here what you can do.

Why is the TG1/RT1 stuck on ‘sent’?

You can inquire with Customs whether there is a malfunction or an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the service desk.

Why does the TAE remain stuck on ‘sent’

You can inquire with Customs whether there is a malfunction: +31 (0)88-1566655. If this is not the case, then please contact the service desk.

What should I do if I get a message that the booking number is not recognised?

There can be various reaso­­ns for a message that the booking number is not recognised by the relevant terminal (shown with an orange exclamation mark):

  1. You have not entered the correct booking number;
  2. The shipping company (or ferry operator) has not sent the booking number to the terminal yet.

In both cases, we advise you to contact the shipping company or ferry operator. You can ask them whether you have the correct booking number/whether they have sent the number to the terminal.

What should I do if I get a Diversion Rejection in response to the Arrival at Exit?

A ‘Diversion Rejection’ means the arrival notification is rejected by customs in the document's country of origin – for example, because the export document has already been released in another EU country. We advise you to contact customs in the document's country of origin and enquire about the status from them.

Depending on the outcome, the best solution is usually to have the notifying party create a new export document. Before you can enter a new document in Notification Export Documentation, you must first delete the rejected prenotification. We further advise you to inform the shipping company or ferry operator that the rejected document has been deleted and that a new document has been or is being registered.

Error messages

What should I do if the Arrival at Exit is rejected with error code 6229?

Error code 6229 means 'Arrival date may not be more than 7 days in the past'. In this case, the transport equipment arrived at the terminal on date x. However, the Arrival at Exit was sent to customs more than 7 days later. This is not permitted. You can ask the terminal to send you a new arrival notification, via the shipping company or ferry operator.

We use cookies

This website uses cookies to track and analyse user behaviour, to improve the user experience and to ensure that relevant information and advertisements can be displayed. Click on 'customize preferences' to view and set your permissions for this website.

Read our Privacy Statement here | Close