Track & Trace Export

Brexit service

Real-time insight into your export shipments via the Dutch ports. Track & Trace Export is part of the service Notification Export Documentation.

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Frequently Asked Questions

Error messages

I see an error code in Track & Trace Export, what should I do?

Use the table below to find out what is wrong and what solution is possible.

Error codeDescriptionSolution
-Diversion REJECTYour prenotification in Notification Export Documentation needs to be amended.
Please contact customs (see contact details below) in the country where the export declaration was generated in order to find out the reason and solution.
6210The structure of the MRN indicates that the MRN is incorrect.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the MRN number and type in the prenotification in Notification Export Documentation.
If the input is correct, please contact customs (see contact details below) in the country where the export declaration was generated in order to find out the reason for the rejection.
6229The arrival notification was sent by the terminal more than 7 days ago.Please contact the terminal. The terminal needs to send a new arrival notification to Portbase.
6233The document has a status which means export is not possible. One possibility is that the document has already been used for export or has been cancelled.Your prenotification in Notification Export Documentation needs to be amended.
A different export document must be entered in the prenotification in Notification Export Documentation; the current status cannot be changed.
Please contact customs (see contact details below) in the country where the export declaration was generated in order to find out the reason.
90MRN is unknown.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
If the input is correct, please contact customs (see contact details below) in the country where the transit document was generated in order to find out the reason for the rejection.
91The MRN has already been released.Your prenotification in Notification Export Documentation needs to be amended.
Please contact customs (see contact details below) in the country where the transit document was generated in order to find out the reason and solution.
92Registration of arrival notification is impossible with current MRN status. One possibility is that the document has been cancelled or not activated.Please contact customs (see contact details below) in the country where the transit document was generated in order to find out the cause and the solution.
One possibility is that the prenotification in Notification Export Documentation needs to be amended.
93MRN is invalid, does not comply with algorithm.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
If the input is correct, please contact customs (see contact details below) in the country where the transit document was generated in order to find out the reason for the rejection.

Want to contact Customs?

For additional questions about the blocking of an export shipment, please contact Customs in the country in which the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk for this. Below, please find the contact details of Customs in the Netherlands and in the main countries of origin:

  For ECS Cargo For NCTS cargo
Country Telephone mail Telephone mail
Netherlands +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl
Germany +49 40428202324 nsd-ecs@zoll.bund.de +49 40428202324 nsd-ecs@zoll.bund.de
Belgium +3225793333 helpdesk.ecs@minfin.fed.be +32 25763066 ncts.be.helpdesk@minfin.fed.be
Poland +48126290154 ecs.hd@kra.mofnet.gov.pl +35 1218813942 helpdesk@ncts-centrum.mofnet.gov.pl

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Process progress

How do I verify whether a document has been pre-notified at the terminal?

Open ‘Track & Trace export’ and locate the shipment through one of these options:

Search based on
• transport equipment + booking number
• document number

Does your search query not yield any results? Then the document has not yet been pre-notified. Pre-notify the document yourself, or make agreements within your chain as to who will perform the pre-notification.

Is your search yielding results? Then make sure to check the booking number.

Is there a green tick next to it? Excellent, this means the pre-notification is also known at the terminal.
Does it have an orange exclamation mark? This booking number is not (yet) known at the terminal and the terminal has not yet received the pre-notification. Read here what you can do.

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Why is the TG1/RT1 stuck on ‘sent’?

You can inquire with Customs whether there is a malfunction or an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the service desk.

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Why does the TAE remain stuck on ‘sent’

You can inquire with Customs whether there is a malfunction: +31 (0)88-1566655. If this is not the case, then please contact the service desk.

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What should I do if I get a message that the booking number is not recognised?

There can be various reaso­­ns for a message that the booking number is not recognised by the relevant terminal (shown with an orange exclamation mark):

  1. You have not entered the correct booking number;
  2. The shipping company (or ferry operator) has not sent the booking number to the terminal yet.

In both cases, we advise you to contact the shipping company or ferry operator. You can ask them whether you have the correct booking number/whether they have sent the number to the terminal.

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