Real-time insight into your export shipments via the Dutch ports. Track & Trace Export is part of the service Notification Export Documentation.
I see an error code in Track & Trace Export, what should I do?
Use the table below to find out what is wrong and what solution is possible.
Want to contact Customs?
For additional questions about the blocking of an export shipment, please contact Customs in the country in which the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk for this. Below, please find the contact details of Customs in the Netherlands and in the main countries of origin:
| For ECS Cargo | For NCTS cargo | |||
| Country | Telephone | Telephone | ||
| Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
| Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
| Belgium | +3225793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
| Poland | +48126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
How do I verify whether a document has been pre-notified at the terminal?
Open ‘Track & Trace export’ and locate the shipment through one of these options:
Search based on
• transport equipment + booking number
• document number
Does your search query not yield any results? Then the document has not yet been pre-notified. Pre-notify the document yourself, or make agreements within your chain as to who will perform the pre-notification.
Is your search yielding results? Then make sure to check the booking number.
Is there a green tick next to it? Excellent, this means the pre-notification is also known at the terminal.
Does it have an orange exclamation mark? This booking number is not (yet) known at the terminal and the terminal has not yet received the pre-notification. Read here what you can do.
Why is the TG1/RT1 stuck on ‘sent’?
You can inquire with Customs whether there is a malfunction or an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the service desk.
Why does the TAE remain stuck on ‘sent’
You can inquire with Customs whether there is a malfunction: +31 (0)88-1566655. If this is not the case, then please contact the service desk.
What should I do if I get a message that the booking number is not recognised?
There can be various reasons for a message that the booking number is not recognised by the relevant terminal (shown with an orange exclamation mark):
In both cases, we advise you to contact the shipping company or ferry operator. You can ask them whether you have the correct booking number/whether they have sent the number to the terminal.