Cargo Controller


From cargo information to cargo control. Full track & trace of incoming vessels, equipment, and insight into cargo details. You can also direct all follow-up actions from the same screen. Cargo Controller is a further development of our service Cargo Information.

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Frequently Asked Questions

General

How can I set up e-mail notifications?

Read how to set up e-mail notifications in our instruction manual.

In case you have e-mail notifications configured in Cargo Information, please reconfigure the notifications in Cargo Controller.

The (old) notification settings in cargo information can then be deleted.

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What is the source of the information in Cargo Controller?

The following overview shows you all the functionalities and data sources for Cargo Controller and Cargo Tracker.

  Source Cargo Controller Cargo Tracker
Vessel status information (ETA/ATA) Shipping company/shipbroker for voyage x x
Information about the cargo Shipping company/shipbroker customs manifest x x
Time of discharge Terminal x x
Inspection status Dutch customs x x
Document prenotification Submitter of document prenotification x x
Gate-out Terminal   x

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Which shipping companies’ cargo data can I track?

The cargo data for virtually all shipping companies calling at Dutch ports is available.

However, shipping companies do have the option of not making the cargo data available to view, either in whole or in part. If you are unable to track the data of a shipping company and feel you should be able to, please contact our service desk.

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Which terminals’ status data can I track?

An overview of our affiliated terminals can be found here.

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Which type of cargo can I track with Cargo Controller?

Cargo Controller is suitable for containers, trailers (accompanied/unaccompanied) and other equipments

Equipment type  Method of linking in the service Cargo Controller/Cargo Tracker
Containers Container number + B/L number
Trailers Unaccompanied transport Trailer number + shipment number

For example, cargo via CLDN:
Shipment number = CLVW031699KGRT214
Equipment number (trailer number) = HMB739

Accompanied transport:
Registration number of tractor unit + shipment number

For example, cargo via Stena Line:
Shipment number = STNL0012345678001
Equipment number (registration number of tractor unit):  AB1788

Other equipments Equipment number as specified by the shipping company
Bulk cargo

(only suitable for bulk shipbrokers)

B/L number

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What are the technical requirements for using the Cargo Controller web screens?

Cargo Controller works with Google Chrome, Microsoft Edge and Mozilla Firefox. Proper functioning of Cargo Controller cannot be guaranteed when using other browsers, such as Internet Explorer.

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Which language is Cargo Controller available in?

Cargo Controller is available in Dutch and English. To change your preference, see instruction manual ‘Setting up e-mail notifications and screen language’.

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Process progress

My cargo is listed as ‘Not yet known’; why is that?

If you add a B/L with an equipment (and reference), after adding it you can see in the screen whether the cargo is being tracked successfully.  If there are no anomalies, you will be able to find the B/L in the B/L cargo overview.

It is also possible that the B/L will be placed in the 'Not yet known’ overview. This is usually because the shipping company has not yet submitted the B/L to Portbase. Registration by the shipping company often takes place one week before arrival but it can be as late as 72 hours before arrival.

If your cargo is still listed as 'Not yet known’ after that point, first check that the data have been entered correctly. If the data are correct, please contact the shipping company. It is possible that the B/L number has been changed, or that the shipping company has not yet submitted the B/L to Portbase.

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Functionalities

Do I have to add each equipment on the B/L separately?

No. Cargo Controller works on the basis of B/Ls. When entering a combination of a B/L and one equipment number, Cargo Controller automatically retrieves the entire B/L with all the equipments listed on it. It is therefore not necessary to enter each individual equipment on the B/L.

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Is a system link available?

I already have a system link for Cargo Information, can I continue to use it?

Can I use the system link and the web screens?

What is Cargo Controller?

With Cargo Controller you can make the transition from cargo information to cargo management. The service offers full tracking & tracing of ships expected in the port and of your cargo. Furthermore, you can also manage all follow-up actions in the same screen. Cargo Controller is a further development of our service Cargo Information. Read here how the service Cargo Controller can benefit you.

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