The central gateway for all vessel notifications.
What are the advantages of ordering via Port Visit?
Will we receive order confirmations through e-mail?
The status overview in PCS serves as the primary state of the order. When a different time gets confirmed the HCC/HOC will call you. Because of this feature we strive to keep the number of e-mails to a minimum. We will reexamine the need for email notifications during the evaluation with agents and services providers.
In Amsterdam e-mail notifications will continue to be sent.
Can I order services through a phone call?
Yes, this is only possible when the Port Visit system (desktop or mobile version) is unavailable. I.e in case of an error.
Which movements can I order via Port Visit?
Movements from berth to berth and movements from berth to exit point. At a later stage you can also order movements from pilot station to berth.
Do I need to enter the facilities?
We recommend adding the facilities to the previous ports in the security information. This ensures that the security information is correctly passed on to the Port Authority.
Make sure to specify the actual facility. If you really do not know this information, you may enter UNKNOWN.
Way of working lock planning Amsterdam: What do the changes mean for me?
Agents are advised to provide ETDs for berths as accurately as possible. Regardless if this would trigger a reservation in DSP or not.
The exact changes will be available per june 1st on the DSP website: https://www.portofamsterdam.com/nl/sluisplanning
Voyages without NDV have an order period of 15 minutes. Can a captain directly call for servives?
PCS should still be primarily used to order services. If the voyage was already declared then a voyage without NDV can also be declared through VHF11.
Whilst PCS was under maintenance services were ordered by phone. Does the PCS order need to be updated afterwards?
This is not required. Order status and ETD will updated automatically. Other data is not updated and should be manually updated to ensure a correct administration.
Do I need to call if I need more tugboats than I ordered?
The order should be changed in PCS. When additional services are ordered the order period will be reapplied. If the order needs to be amended within the initial period you will have to call the HCC/HOC to explore the options.
Should vessels with a draft of 14.23 meters or more (semi trench ships) still be reported by phone?
No, the HCC and HOC can determine if the ship is a semi trench ship based on its draft. The nautical service providers will be notified.
How can I see the status of my order?
The order is received by PA and the nautical service providers Scheduling the order is in progress.
The order is confirmed by PA and the nautical service providers.
The order is confirmed by PA and the nautical services providers. However, the ETD has been changed by PA and nautical service providers.
The order is rejected by PA.
When will the HCC/HOC call me about my order?
If the HCC/HOC or the service providers suggest a different time of departure. In certain other cases the HCC/HOC might decide to call you based on their knowledge and experience.
When do I receive a response to my order?
Which harbour master will assess my report of the visit?
How do I report a visit to Bergen op Zoom, Foxhol, Groningen-stad, Kampen, Lauwersoog, Leeuwarden, Maasbracht, Maastricht, Roermond, Scheemda, Urk, Venlo, Veendam, Waterhuizen, Werkendam and West-Terschelling?
You have to select this port as port of call.
How do I report a visit to Alblasserdam, Gorinchem, ’s Gravendeel, Hardinxveld-Giessendam, Krimpen aan den IJssel, Middelharnis, Nijmegen, Ridderkerk, Sliedrecht and Stellendam?
You have to create a visit for Rotterdam and choose a berth for one of the ports above. This is the current way of working.
An airplane icon continues to be displayed for the order. Why does it not immediately advance in the screen?
An order from the nautical service providers, for example, is processed per berth at the Port Authority. For each berth, you specify the items that need to be ordered and next you click on ‘Order movement’. The order will then be placed with the Port Authority. The Port Authority will have to approve or reject the order. Until that time, the order will continue to display the airplane icon in Portbase.
Note: do make sure to use the 2-hour period for ordering. When an order remains stuck, the agent will have to contact the Port Authority to have the order fixed.
My ship does not show up in the service Cargo Declaration Import. What causes this?
Not being able to report cargo in the service Cargo Declaration Import means that the manifest is not available. This may have several causes:
What can I do if I do not receive an ATA for my specified trip? Can this still be specified?
The ATA needs to be sent by the Port Authority. If this is not the case, you can have this specified via the Service Desk. For this, you must send an e-mail with permission from the Port Authority to the e-mail address of the Portbase service desk. We can use this to assist you in still specifying the ATA for the trip.
There is an exception for the port of Vlissingen. No ATA (or ATD) is specified for this port.
What should I do if I have already received a CRN number from the harbour master?
Are you planning on making use of the follow-up services (such as Cargo Declaration Import)? Then it is mandatory for certain ports such as Hansweert, Vlissingen and Terneuzen, Den Helder, Ankerplaats Zeeland and Breskens to manually enter the registered CRN in the screen. For the other ports, you can search for the ship using the IMO number or vessel name. After you have done this, it is also possible to copy a previously entered trip.
What about changes when the ship has already departed?
These should always to reported by phone to the HCC/HOC because of the urgency of the situation. Otherwise the change might not noticed in time.
How should changes/cancellations/over orders be reported?
Through PCS. The order period will be applied to these changes. In urgent cases it's possible to deviate from this norm by calling the HCC/HOC to explore other options.
If the pilot is already on board and there is a delay does the ETD in PCS need to be changed?
No, this is an operational delay. The original ETD will be maintained in order to track delays.
Could the reason for changing the order also be shown in PCS?
Currently the agent will be called when the HCC/HOC makes a change. During this call the agent will receive an explanation why their order was changed. During evaluation the agents and service providers will discuss if the reasons should also be displayed in PCS.
Can an ATA or ATD still be removed?
It is possible to remove the ATA and ATD. However, you must first contact the Port Authority. Both the ATA and the ATD are automatically issued by the Port Authority. As soon as you receive an email confirming that the ATA/ATD may be removed, you can forward this to the Portbase service desk. We can use this to assist you in removing the ATA or ATD for the trip specified.
Storm pilotage: When do I have to enter extra information?
In case of a storm extra information may be required for vessels which are about to depart from Rotterdam and which require a pilot. In that case an infobar will be shown.
Depending on the lenght of the vessel, the vessel draft (< 9 meters) and the weather conditions, shore based pilotage may be allowed. Shore based pilotage is allowed when:
Vessels longer than 150 meters are never piloted remotely, and only have to indicate whether a pilot can debark either by helicopter or hoisting.
For Amsterdam this information will be obtained by the port authority (HOC) and does not have to be entered in Port Visit
What do I do if I receive the error message: ‘Not allowed to declare security: Visit times are not in chronological order’?
This error is attributable to the fact that the data in the upload file does not match the data that is stated in the vessel call. The data in the vessel call will have to be adjusted to match the data stated in the upload file. This is related to the listed date/time not corresponding. If the data matches, the file can be uploaded again and it will be processed.
I cannot remove the berth. How do I fix this?
A berth can only be removed if it has not yet received an ATA. If the berth has not yet received an ATA, it can be removed. Make sure that no cargo, hazardous substances or waste materials have been reported at these berths. These will have to be removed first. If nothing has been booked for the berth, the berth can be removed. You can remove a berth in the vessel call by means of the trash can.
I am unable to cancel my trip. The system indicates that it still has cargo listed. How do I fix this?
When receiving this notification, it is important to check which party has cargo booked on this trip:
Hazardous substances
If the system indicates that hazardous substances are still listed on the vessel call, then use Cargo Declaration Import to locate the hazardous substances notification. Next click on the flame icon so that you are taken to the notification. Here, the possibility also exists that another agent has reported their hazardous substances and they need to remove this in the same manner. After that, you can remove the hazardous substances per consignment via the trash can. Next save this, after which the vessel call can be cancelled.
Waste
Does the system indicate that waste is still listed on the vessel call? Then click on the tab ‘Waste Declaration’ in the vessel call. You will we taken to ‘Waste Declaration’, where you can remove waste by clicking on the CANCEL button. Once this has been done, the vessel call can also be cancelled.
I am unsuccessful in transferring the ship to another agent. Why is that?
There are various reasons why you might be unsuccessful in transferring a vessel call to another agent: