Notification of Arrival Export Containers


Conveniently receive all Customs documentation and report arrival at exit.

Frequently Asked Questions

Overige

What are the contact details of Centraal Werkpunt Customs?

The Customs Central Work Center (CWP) Customs supervises the customs formalities around the terminals administratively. For changes to documents/MRN received at the terminal, you can contact the CWP 0031 88 153 39 63 or via e-mail which is set up on the terminal.

Terminal Contactinformation CWP Douane
P&O Europoort douane.drh.cwp.ferries@douane.nl
Stena Line
CLdN
DFDS
RST douane.drh.rst@douane.nl
RWG douane.drh.rwg@douane.nl
ECT Delta douane.drh.ect-delta@douane.nl
Euromax douane.drh.euromax@douane.nl
Hutichon Ports Delta 2 douane.drh.apm@douane.nl
APM II douane.drh.apm.mvII@douane.nl
Broekman Logistics douane.drh.broekman@douane.nl

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Process progress

What are the contact details of Customs?

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

  For ECS Cargo For NCTS cargo
Country Telephone mail Telephone mail
Netherlands +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl
Germany +49 40428202324 nsd-ecs@zoll.bund.de +49 40428202324 nsd-ecs@zoll.bund.de
Belgium +3225793333 helpdesk.ecs@minfin.fed.be +32 25763066 ncts.be.helpdesk@minfin.fed.be
Poland +48126290154 ecs.hd@kra.mofnet.gov.pl +35 1218813942 helpdesk@ncts-centrum.mofnet.gov.pl

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Why does my export document remain stuck on ‘sent’?

You can inquire with Customs whether there is a malfunction or an error in the aforementioned document: +31 (0)88-1566655. If this is not the case, then please contact the Customer Service.

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Brexit Export

What are the contact details of Customs?

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

  For ECS Cargo For NCTS cargo
Country Telephone mail Telephone mail
Netherlands +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl
Germany +49 40428202324 nsd-ecs@zoll.bund.de +49 40428202324 nsd-ecs@zoll.bund.de
Belgium +3225793333 helpdesk.ecs@minfin.fed.be +32 25763066 ncts.be.helpdesk@minfin.fed.be
Poland +48126290154 ecs.hd@kra.mofnet.gov.pl +35 1218813942 helpdesk@ncts-centrum.mofnet.gov.pl

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Functionalities

Can I also subscribe to a booking number via the web screens?

It is also possible to subscribe to a booking number via the web screen:

  • Search for the export shipment via the option 'All export shipments' in the 'Export shipment overview' screen. Therefore, you need the transport equipment number + booking number or the document number.
  • Open the relevant export shipment and click 'Synchronize'.

From now on, changes to the export shipment(s) with this booking number will be sent to the terminal system via the EDI message 'Export shipment information'.

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Can I also notify the arrival of a transport equipment manually?

Yes, you can:

Search for the transport equipment’s export shipment via the 'All export shipments' option in the 'Export shipment overview’ screen. For this you will need the transport equipment number + booking number or the document number.

Open the relevant export shipment and click 'Register arrival of transport equipment(s)'.
The Arrival at Exit notification will then automatically be sent to Customs.

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Document type: what is the difference between RT1/TT1 and RT2/TT2?

The service Notification Export Documentation also allows you to pre-notify T1 and T2 documents. For both documents, a distinction is made between customs transits that terminate in the Netherlands and customs transits that travel on elsewhere. When pre-notifying your export shipment, make sure you use the correct document code. This way, you can rest assured that your T-document is deregistered at the correct customs office. If you use the wrong document code, you run the risk that Customs will deregister your T-document too early, meaning you will need to prepare a new document. Or conversely: that your T-document is not deregistered by Customs, so that your document is not cleared.

T1 and T2 terminating at a terminal in the Netherlands
For T documents for which the office of destination is Rotterdam (box 53), the codes RT1 and RT2 are used. These documents are deregistered with Customs upon arrival at the terminal in the Netherlands.

T1 and T2 onward transit transport EU
Cargo can also be transported onward to another EU country. This requires onward T documents for which codes TT1 and TT2 are used. For these documents, the customs office of destination is an office in another EU country, in an EFTA country or in the United Kingdom (box 53). Transit T documents are consequently not deregistered by Customs upon arrival at the terminal in Rotterdam. This does not take place until the country of destination.

Combined cargo T1 and T2
Are you transporting cargo that resides under both T1 and T2 within one shipment? Then these must be registered as T1 goods (code RT1 or TT1).

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Error messages

The upload for pre-notification via Excel with equipments gives an error/invalid file. What should I do?

We recommend downloading the template again. You will find the template in the PCS screen where all the services you can use are listed. Under 'Downloads' you will find the latest template called 'Entry of export documents'.

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