Notification of Arrival Export Containers

The Customs Central Work Center (CWP) Customs supervises the customs formalities around the terminals administratively. For changes to documents/MRN received at the terminal, you can contact the CWP 0031 88 153 39 63 or via e-mail which is set up on the terminal.

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

You can inquire with Customs whether there is a malfunction or an error in the aforementioned document. If this is not the case, then please contact the Customer Service.

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

It is also possible to subscribe to a booking number via the web screen:

• Search for the export shipment via the option 'All export shipments' in the 'Export shipment overview' screen. Therefore, you need the transport equipment number + booking number or the document number.
• Open the relevant export shipment and click 'Synchronize'.

From now on, changes to the export shipment(s) with this booking number will be sent to the terminal system via the EDI message 'Export shipment information'.

Yes, you can:

Search for the transport equipment’s export shipment via the 'All export shipments' option in the 'Export shipment overview’ screen. For this you will need the transport equipment number + booking number or the document number.

Open the relevant export shipment and click 'Register arrival of transport equipment(s)'.
The Arrival at Exit notification will then automatically be sent to Customs.

Through the service Notification Export Documentation, Transit documents (T-document) can be pre-notified. Use the correct document code so that the T-document is or is not discharged/reported to Customs on arrival at the terminal.

Should the T document be discharged/reported at terminal arrival?

• Yes, use document type RT1 or RT2. When using these document types, the T-document will be discharged/reported to Customs on arrival terminal. The cargo can only depart from the terminal via sea side.
• No, use document type TT1 or TT2. When using these document types, the T document will not be discharged/reported to Customs on terminal arrival. The T document can be used to further transport the Cargo in another EU country.

In box 53 of the T-document you will find the Office of destination (and country). Click here for the comprehensive guide to all the different document types.

Combined cargo T1 and T2: Do you transport goods under both T1 and T2 within one shipment; these should be registered as T1 goods (code RT1 or TT1).

We recommend downloading the template again. You will find the template in the PCS screen where all the services you can use are listed. Under 'Downloads' you will find the latest template called 'Entry of export documents'.

Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.

To change the pre-notification, you need to go through a number of steps. This FAQ explains these steps.

A total overview of error codes that can occur on a message to Customs (Single Window) can be found here.