Clearance Transit Export Containers

Brexit service

Electronic clearance improves terminal flow and enhances the quality of terminal processes.

Frequently Asked Questions

Overige

What are the contact details of Centraal Werkpunt Customs?

The Customs Central Work Center (CWP) Customs supervises the customs formalities around the terminals administratively. For changes to documents/MRN received at the terminal, you can contact the CWP 0031 88 153 39 63 or via e-mail which is set up on the terminal.

Terminal Contactinformation CWP Douane
P&O Europoort douane.drh.cwp.ferries@douane.nl
Stena Line
CLdN
DFDS
RST douane.drh.rst@douane.nl
RWG douane.drh.rwg@douane.nl
ECT Delta douane.drh.ect-delta@douane.nl
Euromax douane.drh.euromax@douane.nl
Hutichon Ports Delta 2 douane.drh.apm@douane.nl
APM II douane.drh.apm.mvII@douane.nl
Broekman Logistics douane.drh.broekman@douane.nl

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Process progress

What are the contact details of Customs?

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

  For ECS Cargo For NCTS cargo
Country Telephone mail Telephone mail
Netherlands +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl
Germany +49 40428202324 nsd-ecs@zoll.bund.de +49 40428202324 nsd-ecs@zoll.bund.de
Belgium: preferred Customs contact via Mail +32 25793333 helpdesk.ecs@minfin.fed.be +32 25763066 ncts.be.helpdesk@minfin.fed.be
Poland +48 126290154 ecs.hd@kra.mofnet.gov.pl +35 1218813942 helpdesk@ncts-centrum.mofnet.gov.pl

For document types that need to be submitted manaually to customs, such as REX or ATA, you must contact the Central Werkpunt Customs.

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Why does my export document remain stuck on ‘sent’?

You can inquire with Customs whether there is a malfunction or an error in the aforementioned document. If this is not the case, then please contact the Customer Service.

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Brexit Export

What are the contact details of Customs?

If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.

See below for the contact details of Customs in the Netherlands and in the main countries of origin:

  For ECS Cargo For NCTS cargo
Country Telephone mail Telephone mail
Netherlands +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl +31 (0)88 1566655 nhd.apeldoorn@belastingdienst.nl
Germany +49 40428202324 nsd-ecs@zoll.bund.de +49 40428202324 nsd-ecs@zoll.bund.de
Belgium: preferred Customs contact via Mail +32 25793333 helpdesk.ecs@minfin.fed.be +32 25763066 ncts.be.helpdesk@minfin.fed.be
Poland +48 126290154 ecs.hd@kra.mofnet.gov.pl +35 1218813942 helpdesk@ncts-centrum.mofnet.gov.pl

For document types that need to be submitted manaually to customs, such as REX or ATA, you must contact the Central Werkpunt Customs.

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Functionalities

Can I also subscribe to a booking number via the web screens?

It is also possible to subscribe to a booking number via the web screen:

  • Search for the export shipment via the option 'All export shipments' in the 'Export shipment overview' screen. Therefore, you need the transport equipment number + booking number or the document number.
  • Open the relevant export shipment and click 'Synchronize'.

From now on, changes to the export shipment(s) with this booking number will be sent to the terminal system via the EDI message 'Export shipment information'.

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Can I also notify the arrival of a transport equipment manually?

Yes, you can:

Search for the transport equipment’s export shipment via the 'All export shipments' option in the 'Export shipment overview’ screen. For this you will need the transport equipment number + booking number or the document number.

Open the relevant export shipment and click 'Register arrival of transport equipment(s)'.
The Arrival at Exit notification will then automatically be sent to Customs.

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Document type: what is the difference between RT1/TT1 and RT2/TT2?

Through the service Notification Export Documentation, Transit documents (T-document) can be pre-notified. Use the correct document code so that the T-document is or is not discharged/reported to Customs on arrival at the terminal.

Should the T document be discharged/reported at terminal arrival?

  • Yes, use document type RT1 or RT2. When using these document types, the T-document will be discharged/reported to Customs on arrival terminal. The cargo can only depart from the terminal via sea side.
  • No, use document type TT1 or TT2. When using these document types, the T document will not be discharged/reported to Customs on terminal arrival. The T document can be used to further transport the Cargo in another EU country.

In box 53 of the T-document you will find the Office of destination (and country). Click here for the comprehensive guide to all the different document types.

Combined cargo T1 and T2: Do you transport goods under both T1 and T2 within one shipment; these should be registered as T1 goods (code RT1 or TT1).

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Error messages

The upload for pre-notification via Excel with equipments gives an error/invalid file. What should I do?

We recommend downloading the template again. You will find the template in the PCS screen where all the services you can use are listed. Under 'Downloads' you will find the latest template called 'Entry of export documents'.

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Rejected by customs, I see an error code, what should I do?

Use the table below to identify the cause and find a possible solution. Click here for Customs contact details if you need further explanation.

To change the pre-notification for the service Notification Export Documentation (MED), you need to go through a number of steps. This FAQ explains these steps.

A total overview of error codes that can occur on a message to Customs (Single Window) can be found here.

Error codeDescriptionSolution and explanation
-Diversion REJECT

You need to amend the notification.

Customs does not provide Portbase with further details about this error. However, Portbase often notices that the document type is incorrect.

12Location does not correspond

You need to amend the notification, a different document should be entered in the notification.

This error message refers to the location you entered in the declaration that does not match the permit of the terminal.
90MRN is unknown.

You need to amend the notification.

Customs does not recognize the MRN-number. It’s possible you have incorrectly copied the MRN-number or type in the notification.
91The MRN has already been released.Your notification needs to be amended.
92Registration of arrival notification is impossible with current MRN status.

Call Customs to find out the reason and solution. You might need to amend the notification.

The document has already been used, canceled, or has a different status that prevents export.
93MRN is invalid, does not comply with algorithm.

You need to amend the notification.

Customs expects a different format for the MRN-number. It’s possible you have incorrectly copied the MRN-number or type in the notification.
3200Customs has received this specific arrival notification from the terminal before.The terminal must submit a new arrival notification to Portbase. Click here to view the terminal's contact details.
6210The structure of the MRN indicates that the MRN is incorrect.

You need to amend the notification.

Customs expects a different format for the MRN-number. It’s possible you have incorrectly copied the MRN-number or type in the notification.
6229The arrival notification was sent by the terminal more than 7 days ago.

The terminal must send a new arrival notification to Portbase. Click here to view the terminal's contact details.

There is more than 7 days difference between the arrival information from the terminal to Portbase and the arrival notification from Portbase to Customs.
6233The document has a status which means export is not possible.You need to amend the notification, a different document should be entered in the notification.

The document has already been used, canceled, or has a different status that prevents export.
6282MRN was rejected because the ship had already left.

You need to amend the notification, a different document should be entered in the notification.

The arrival notification to Customs must always be sent before the export manifest. Since Customs has already received the export manifest, they are rejecting the arrival notification.

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