What are the contact details of Centraal Werkpunt Customs?
The Customs Central Work Center (CWP) Customs supervises the customs formalities around the terminals administratively. For changes to documents/MRN received at the terminal, you can contact the CWP 0031 88 153 39 63 or via e-mail which is set up on the terminal.
Terminal | Contactinformation CWP Douane | |
P&O Europoort | douane.drh.cwp.ferries@douane.nl | |
Stena Line | ||
CLdN | ||
DFDS | ||
RST | douane.drh.rst@douane.nl | |
RWG | douane.drh.rwg@douane.nl | |
ECT Delta | douane.drh.ect-delta@douane.nl | |
Euromax | douane.drh.euromax@douane.nl | |
Hutichon Ports Delta 2 | douane.drh.apm@douane.nl | |
APM II | douane.drh.apm.mvII@douane.nl | |
Broekman Logistics | douane.drh.broekman@douane.nl |
What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
For ECS Cargo | For NCTS cargo | |||
Country | Telephone | Telephone | ||
Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
Belgium: preferred Customs contact via Mail | +32 25793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
Poland | +48 126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
For document types that need to be submitted manaually to customs, such as REX or ATA, you must contact the Central Werkpunt Customs.
Why does my export document remain stuck on ‘sent’?
You can inquire with Customs whether there is a malfunction or an error in the aforementioned document. If this is not the case, then please contact the Customer Service.
What are the contact details of Customs?
If you have questions about a declaration, for example if a document/MRN has been refused on arrival at the terminal, you should contact Customs in the country where the declaration was made. If the declaration was made in the Netherlands, you can contact the National Customs Helpdesk.
See below for the contact details of Customs in the Netherlands and in the main countries of origin:
For ECS Cargo | For NCTS cargo | |||
Country | Telephone | Telephone | ||
Netherlands | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl | +31 (0)88 1566655 | nhd.apeldoorn@belastingdienst.nl |
Germany | +49 40428202324 | nsd-ecs@zoll.bund.de | +49 40428202324 | nsd-ecs@zoll.bund.de |
Belgium: preferred Customs contact via Mail | +32 25793333 | helpdesk.ecs@minfin.fed.be | +32 25763066 | ncts.be.helpdesk@minfin.fed.be |
Poland | +48 126290154 | ecs.hd@kra.mofnet.gov.pl | +35 1218813942 | helpdesk@ncts-centrum.mofnet.gov.pl |
For document types that need to be submitted manaually to customs, such as REX or ATA, you must contact the Central Werkpunt Customs.
Can I also subscribe to a booking number via the web screens?
It is also possible to subscribe to a booking number via the web screen:
From now on, changes to the export shipment(s) with this booking number will be sent to the terminal system via the EDI message 'Export shipment information'.
Can I also notify the arrival of a transport equipment manually?
Yes, you can:
Search for the transport equipment’s export shipment via the 'All export shipments' option in the 'Export shipment overview’ screen. For this you will need the transport equipment number + booking number or the document number.
Open the relevant export shipment and click 'Register arrival of transport equipment(s)'.
The Arrival at Exit notification will then automatically be sent to Customs.
Document type: what is the difference between RT1/TT1 and RT2/TT2?
Through the service Notification Export Documentation, Transit documents (T-document) can be pre-notified. Use the correct document code so that the T-document is or is not discharged/reported to Customs on arrival at the terminal.
Should the T document be discharged/reported at terminal arrival?
In box 53 of the T-document you will find the Office of destination (and country). Click here for the comprehensive guide to all the different document types.
Combined cargo T1 and T2: Do you transport goods under both T1 and T2 within one shipment; these should be registered as T1 goods (code RT1 or TT1).
The upload for pre-notification via Excel with equipments gives an error/invalid file. What should I do?
We recommend downloading the template again. You will find the template in the PCS screen where all the services you can use are listed. Under 'Downloads' you will find the latest template called 'Entry of export documents'.
Rejected by customs, I see an error code, what should I do?
Use the table below to identify the cause and find a possible solution. Click here for Customs contact details if you need further explanation.
To change the pre-notification for the service Notification Export Documentation (MED), you need to go through a number of steps. This FAQ explains these steps.