Backup procedure – Hinterland Container Notification Road

The Port Community System (PCS) is unavailable

What to do during a malfunction?
All formalities will be handled at the terminal desk. You can view any status information available on the terminal’s website. Please note that for terminals without a desk, you will have to wait for the malfunction to be resolved.

Backup service for road hauliers
Hutchison Ports ECT Delta Terminal, Hutchison Ports ECT Euromax, Rotterdam World Gateway and APM Terminals Maasvlakte ll offer a backup service for road hauliers, which can be used when the Port Community System (PCS) is unavailable. The backup service will be triggered after approximately one hour. You must request a separate password for this system – preferably before a malfunction occurs. You can do so here. If you have submitted a pre-notification using the backup service for road hauliers, you will receive an e-mail containing the information necessary to pick up or drop off containers.

Additionally, other terminals will be connected to the backup service for road hauliers at a later date.

Would you like to know more about the backup service for road hauliers?

Consult the Quick Start Guide to get started.

What to do after the malfunction has been resolved?
New pre-notifications can be submitted using the standard procedure. If you have any doubts about the processing of your pre-notification, please contact Portbase Customer Service. When you have submitted a pre-notification using the backup service for road hauliers, this pre-notification will not be visible in the PCS. This is because the PCS is not linked to the backup service in any way. If you have questions about a pre-notification you submitted via the backup service for road hauliers, you can contact Portbase Customer Service.