See below what to do if you want to submit a new prenotification during a Port Community System (PCS) or terminal malfunction.
| Terminal | Verstoring PCS/MCA | Verstoring terminal |
|---|---|---|
| APM Terminals Maasvlakte II | Gebruik Road Back-Up | Wacht tot het einde van de verstoring |
| CLDN Distriport | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| CTT Rotterdam | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| CTVrede Amsterdam | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| CTVrede Hoogtij | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| Hanseatic Global Terminals Rotterdam Depot B.V. | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| Hutchison Ports Delta II | Wacht tot het einde van de verstoring | Wacht tot het einde van de verstoring |
| Hutchison Ports ECT Delta | Gebruik Road Back-Up | Ga naar de balie van de terminal |
| Hutchison Ports ECT Euromax | Gebruik Road Back-Up | Ga naar de balie van de terminal |
| Kramer Group (RCT & DCS) | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| Matrans Rotterdam Terminal | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| Rail Service Center (RSC) | Wacht tot het einde van de verstoring | Wacht tot het einde van de verstoring |
| R.B.C./Cetem | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| Rotterdam Short Sea Terminals (RST) | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
| Rotterdam World Gateway (RWG) | Gebruik Road Back-Up | Wacht tot het einde van de verstoring |
| UWT Bunschotenweg & Waalhaven Westzijde | Ga naar de balie van de terminal | Ga naar de balie van de terminal |
Some terminals offer the ability to check the container status via their website. Check the website of the relevant terminal.
*Back-up service is only available in case of a PCS malfunction, in case of a malfunction in the terminal system this is not applicable.
| Terminal | Telephone number | Email address | Portal/App |
|---|---|---|---|
| APM Terminals Maasvlakte II | +31 10 754 96 20 | mvii.datacenter@apmterminals.com | Click here |
| CLDN Distriport | +31 10 494 95 81 / 66 / 67 | bdpbalie@broekmanlogistics.com & BDPSecutiry@broekmanlogistics.nl | Click here |
| CTT Rotterdam | +31 10 303 72 10 | planningrotterdam@ctt-twente.nl | |
| CTVrede Amsterdam | +31 75 6126699 | trucking@ctvrede.nl of procesmanagement@ctvrede.nl | Click here |
| CTVrede Hoogtij | +31 75 6126699 | trucking@ctvrede.nl of procesmanagement@ctvrede.nl | Click here |
| Hanseatic Global Terminals Rotterdam Depot B.V. | +31 10 240 45 57 | RTMBALIE@hgt.com | |
| Hutchison Ports Delta II | +31 181 37 24 80 | rot.gate@hutchisonportsdelta2.com | Click here |
| Hutchison Ports ECT Delta & Euromax Terminals | +31 181 27 80 88 | customerservice@ect.nl | Click here |
| Kramer Group (DCS) | +31 181 35 51 55 | Balie-RCT@kramergroup.nl | Click here |
| Kramer Group (RCT) | +31 181 35 51 53 | Balie-RCT@kramergroup.nl | Click here |
| Matrans Rotterdam Terminal | +31 10 472 67 60 / 61 / 62 / 63 | administration.terminal@matrans.nl | Click here |
| Rail Service Center (RSC) | +31 10 491 36 00 | gate@rscrotterdam.nl | |
| R.B.C./Cetem | +31 10 714 77 71 | ops@cetem.nl | Click here |
| Rotterdam Short Sea Terminals (RST) | +31 10 294 24 19 / 20 / 21 / 23 | Datacontrol@rstbv.nl & Customs@rstbv.nl | Click here |
| Rotterdam World Gateway (RWG) | +31 10 742 21 50 | dcg@rwg.nl | Click here |
| UWT Bunschotenweg & Waalhaven Westzijde | +31 88 944 08 01 | containerdesk@uwterminals.com | Click here |
After the PCS malfunction has been resolved, you can submit new prenotifications via the regular service HCN Road again. You can also again view prenotifications and status requests made via the PCS prior to the PCS malfunction.
You may have used Road Back-Up to submit prenotifications to the terminals connected to Road Back-Up. Because Road Back-Up is not linked to HCN Road, these prenotifications will not be visible in the regular service HCN Road. If, after submitting a prenotification via Road Back-Up, you received an e-mail confirmation without the error message “>>> The container will NOT be loaded/discharged <<<“, you can assume that you can pick up/drop off the container in question, even if this prenotification is not displayed in the regular service HCN Road.
In the event of a malfunction at a terminal, you can submit status requests and prenotifications for the affected terminal via the regular service HCN Road. Whether or not you receive feedback on your status requests/prenotifications will depend on the type of malfunction at the terminal. If you do not receive feedback, the status requests and prenotifications will be buffered until the terminal malfunction is resolved, at which time they will be processed.