Hinterland Container Notification Road

Backup procedure – Hinterland Container Notification Road (1. What to do in case of malfunction?)

What to do during malfunction?

What to do during malfunction?

See below what to do if you want to submit a new prenotification during a Port Community System (PCS) or terminal malfunction.


Terminal Verstoring PCS/MCA Verstoring terminal
APM Terminals Maasvlakte II Gebruik Road Back-Up Wacht tot het einde van de verstoring
CLDN Distriport Ga naar de balie van de terminal Ga naar de balie van de terminal
CTT Rotterdam Ga naar de balie van de terminal Ga naar de balie van de terminal
CTVrede Amsterdam Ga naar de balie van de terminal Ga naar de balie van de terminal
CTVrede Hoogtij Ga naar de balie van de terminal Ga naar de balie van de terminal
Hutchison Ports Delta II Wacht tot het einde van de verstoring Wacht tot het einde van de verstoring
Hutchison Ports ECT Delta Gebruik Road Back-Up Ga naar de balie van de terminal
Hutchison Ports ECT Euromax Gebruik Road Back-Up Ga naar de balie van de terminal
Kramer Group (RCT & DCS) Ga naar de balie van de terminal Ga naar de balie van de terminal
Matrans Rotterdam Terminal Ga naar de balie van de terminal Ga naar de balie van de terminal
Rail Service Center (RSC) Wacht tot het einde van de verstoring Wacht tot het einde van de verstoring
R.B.C./Cetem Ga naar de balie van de terminal Ga naar de balie van de terminal
Rotterdam Short Sea Terminals (RST) Ga naar de balie van de terminal Ga naar de balie van de terminal
Rotterdam World Gateway (RWG) Gebruik Road Back-Up Wacht tot het einde van de verstoring
UWT Bunschotenweg & Waalhaven Westzijde Ga naar de balie van de terminal Ga naar de balie van de terminal

Some terminals offer the ability to check the container status via their website. Check the website of the relevant terminal.

*Back-up service is only available in case of a PCS malfunction, in case of a malfunction in the terminal system this is not applicable.

Contact information terminals

Contact information terminals


Terminal Telephone number Email address Portal/App
APM Terminals Maasvlakte II +31 10 754 96 20 mvii.datacenter@apmterminals.com Click here
CLDN Distriport +31 10 494 95 81 / 66 / 67 bdpbalie@broekmanlogistics.com & BDPSecutiry@broekmanlogistics.nl Click here
CTT Rotterdam +31 10 303 72 10 planningrotterdam@ctt-twente.nl
CTVrede Amsterdam +31 75 6126699 trucking@ctvrede.nl of procesmanagement@ctvrede.nl Click here
CTVrede Hoogtij +31 75 6126699 trucking@ctvrede.nl of procesmanagement@ctvrede.nl Click here
Hutchison Ports Delta II +31 181 37 24 80 rot.gate@hutchisonportsdelta2.com Click here
Hutchison Ports ECT Delta & Euromax Terminals +31 181 27 80 88 customerservice@ect.nl Click here
Kramer Group (DCS) +31 181 35 51 55 Balie-RCT@kramergroup.nl Click here
Kramer Group (RCT) +31 181 35 51 53 Balie-RCT@kramergroup.nl Click here
Matrans Rotterdam Terminal +31 10 472 67 60 / 61 / 62 / 63 administration.terminal@matrans.nl Click here
Rail Service Center (RSC) +31 10 491 36 00 gate@rscrotterdam.nl
R.B.C./Cetem +31 10 714 77 71 ops@cetem.nl Click here
Rotterdam Short Sea Terminals (RST) +31 10 294 24 19 / 20 / 21 / 23 Datacontrol@rstbv.nl & Customs@rstbv.nl Click here
Rotterdam World Gateway (RWG) +31 10 742 21 50 dcg@rwg.nl Click here
UWT Bunschotenweg & Waalhaven Westzijde +31 88 944 08 01 containerdesk@uwterminals.com Click here
What to do after a malfunction?

What to do after a malfunction?

What to do after a PCS malfunction?

After the PCS malfunction has been resolved, you can submit new prenotifications via the regular service HCN Road again. You can also again view prenotifications and status requests made via the PCS prior to the PCS malfunction.

You may have used Road Back-Up to submit prenotifications to the terminals connected to Road Back-Up. Because Road Back-Up is not linked to HCN Road, these prenotifications will not be visible in the regular service HCN Road. If, after submitting a prenotification via Road Back-Up, you received an e-mail confirmation without the error message “>>> The container will NOT be loaded/discharged <<<“, you can assume that you can pick up/drop off the container in question, even if this prenotification is not displayed in the regular service HCN Road.

What to do after a malfunction at a terminal?

In the event of a malfunction at a terminal, you can submit status requests and prenotifications for the affected terminal via the regular service HCN Road. Whether or not you receive feedback on your status requests/prenotifications will depend on the type of malfunction at the terminal. If you do not receive feedback, the status requests and prenotifications will be buffered until the terminal malfunction is resolved, at which time they will be processed.

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