See below what to do if you want to submit a new prenotification during a Port Community System (PCS) or terminal malfunction.
| Terminal | Terminal desk available | Back-up system* | Status information* |
|---|---|---|---|
| HPDII Terminals Rotterdam |  |
|
 |
| APMT MVII | |
|
|
| Hutchison Ports ECT Delta | |
|
|
| Hutchison Ports ECT Euromax | |
|
|
| Kramer Group (RCT & DSC) | |
|
|
| Matrans Rotterdam Terminal | |
|
|
| R.B.C. / Cetem | |
|
|
| RWG | |
|
|
| RST Noord | |
|
|
| RST Zuid | |
|
|
| UWT | |
|
|
Some terminals offer the ability to check the container status via their website. Check the website of the relevant terminal.
*Back-up service is only available in case of a PCS malfunction, in case of a malfunction in the terminal system this is not applicable.
| Terminal | Terminalbalie aanwezig | Back-up systeem* | Statusinformatie* |
|---|---|---|---|
| 1e uur | vanaf activeren back-up service | ||
| APMT MVII | |
|
|
| HPDII Terminals Rotterdam | |
|
|
| Hutchison Ports ECT Delta | |
|
|
| Hutchison Ports ECT Euromax | |
|
|
| Kramer Group (RCT & DCS) | |
|
|
| Matrans Rotterdam Terminal | |
|
|
| R.B.C. / Cetem | |
|
|
| RWG | |
|
|
| RST Noord | |
|
|
| RST Zuid | |
|
|
| UWT | |
|
|
After the PCS malfunction has been resolved, you can submit new prenotifications via the regular service HCN Road again. You can also again view prenotifications and status requests made via the PCS prior to the PCS malfunction.
You may have used Road Back-Up to submit prenotifications to the terminals connected to Road Back-Up. Because Road Back-Up is not linked to HCN Road, these prenotifications will not be visible in the regular service HCN Road. If, after submitting a prenotification via Road Back-Up, you received an e-mail confirmation without the error message “>>> The container will NOT be loaded/discharged <<<“, you can assume that you can pick up/drop off the container in question, even if this prenotification is not displayed in the regular service HCN Road.
In the event of a malfunction at a terminal, you can submit status requests and prenotifications for the affected terminal via the regular service HCN Road. Whether or not you receive feedback on your status requests/prenotifications will depend on the type of malfunction at the terminal. If you do not receive feedback, the status requests and prenotifications will be buffered until the terminal malfunction is resolved, at which time they will be processed.