The procedure is generic. Terminal-specific information can be found in the table.
What to do during a malfunction?
All formalities will be handled at the terminal desk. You can view any status information available on the terminal’s website. Please note that for terminals without a desk, you will have to wait for the malfunction to be resolved.
Back-up service for road hauliers
Hutchison Ports ECT Delta Terminal, Hutchison Ports ECT Euromax, Rotterdam World Gateway and APM Terminals Maasvlakte ll offer a backup service for road hauliers, which can be used when the Port Community System (PCS) is unavailable. The back-up service will be triggered after approximately one hour. You must request a separate password for this system – preferably before a malfunction occurs. You can do so here. If you have submitted a pre-notification using the back-up service for road hauliers, you will receive an e-mail containing the information necessary to pick up or drop off containers. Consult the Quick Start Guide to get started with the back-up service for road hauliers.
Additionally, other terminals will be connected to the back-up service for road hauliers at a later date.
What to do after the malfunction has been resolved?
New pre-notifications can be submitted using the standard procedure. If you have any doubts about the processing of your pre-notification, please contact the Portbase Customer Service. When you have submitted a pre-notification using the back-up service for road hauliers, this pre-notification will not be visible in the PCS. This is because the PCS is not linked to the back-up service in any way. If you have questions about a pre-notification you submitted via the back-up service for road hauliers, you can contact Portbase Customer Service.
What to do during a malfunction?
All formalities will be handled at the terminal desk. Unfortunately, when terminals do not offer this alternative, you will have to wait for the malfunction to be resolved. In that situation, status information will not be available. The backup service for road hauliers will not be in operation either.
What to do after the malfunction has been resolved?
New pre-notifications can be submitted using the standard procedure. If you have any doubts about the processing of your pre-notification, please contact the Portbase Customer Service.
Terminal | Terminalschalter verfügbar | Backup System* | Statusinformationen* |
---|---|---|---|
HPDII Terminals Rotterdam | |||
APMT MVII | |||
Hutchison Ports ECT Delta | |||
Hutchison Ports ECT Euromax | |||
Kramer Group (RCT & DSC) | |||
Matrans Rotterdam Terminal | |||
R.B.C. / Cetem | |||
RWG | |||
RST Noord | |||
RST Zuid | |||
UWT |
*Back-up service is only available in case of a PCS malfunction, in case of a malfunction in the terminal system this is not applicable.
Terminal | Telephone number | Email address | Portal / App |
---|---|---|---|
APM Terminals Maasvlakte II | +31 10 754 9620 | mvii.datacenter@apmterminals.com | Click here |
Hutchison Ports Delta II | +31 181 372 480 | rot.gate@hutchisonportsdelta2.com | Click here |
Hutchison Ports ECT Delta & Euromax Terminals | +31 10 278 088 | customerservice@ect.nl | Click here |
Matrans Rotterdam Terminal | +31 (0) 10 472 6760 / 61 / 62 / 63 | administration.terminal@matrans.nl | Click here |
R.B.C. / Cetem | +31 10 714 77 71 | ops@cetem.nl | Click here |
RCT | Kramer Group | +31 181 355 153 | Balie-RCT@kramergroup.nl | Click here |
RWG | dcg@rwg.nl | Click here | |
RST Noord | +31 10 294 24 61 | balienoord@rstbv.nl | Click here |
UWT | +31 88 944 08 01 | containerdesk@uwterminals.com | Click here |
Diese Website verwendet Cookies, um das Benutzerverhalten zu verfolgen und zu analysieren, um die Benutzererfahrung zu verbessern und um sicherzustellen, dass relevante Informationen und Werbung angezeigt werden können. Klicken Sie auf 'Einstellungen anpassen', um Ihre Einstellungen für diese Website anzuzeigen und Ihre Genehmigungen festzulegen.
Lesen Sie hier unsere Datenschutzerklärung | schließen