In this Quick Start Guide, we explain how to use the service Hinterland Container Notification Road in a few short steps.
Who is this service for?
This service allows you to prenotify containers and visits to terminals & depots for road transport via a single portal. The portal gives you 24/7 insight into your handlings (containers) & visits.
Navigating to the service
You can open Hinterland Container Notification as follows:
Are you not yet able to access to this service? The colleague that has been designated as Portbase key user for your organisation can grant you the necessary authorisation.
The dashboard provides real-time insight into your handlings in 4 boxes:
Note: not all terminals send gate-in/out information to HCN Road; in that case, you can check the terminal’s website for the gate-in/out information.
The overview screen shows the most essential status information for containers.
Mouse over the status icons in the ‘Status’ column for more detailed information about documents, the presence of the container, commercial release and more.
The filter makes it easy to find handlings.
You can use multiple search terms at the same time by separating them with a space.
Click on the ‘Add handling’ button.
There are two options:
Create a new status request or prenotification.
Several terminals support status requests.
To submit a status request, do the following:
PLEASE NOTE: This is only for information about your container.
To submit a prenotification, do the following:
PLEASE NOTE: By doing this, you are arranging a visit to the terminal for pick up or drop off.
Click on a handling in 1 of the boxes to edit it.
You can change the following:
It is possible to be informed by e-mail in case of e.g. declined prenotifications or changes to the container status.
E-mail notifications will only be sent if you set this up yourself.
Note: if you use group e-mail addresses, the e-mail address should only be set up by 1 user within your organisation in order to avoid receiving multiple copies of the same messages in the group inbox.
You can prenotify multiple containers at once by using the ‘Upload’ functionality in combination with the ‘XLS Template’.
Click on “News” to read the news items about this service. This button turns orange when there is a new item. Usually a pop-up appears on the screen with a new item. In this way, you will always be up to date with the latest information.
Click on “Tutorial + FAQ” and you will be taken directly to the support environment of this service, where you will find instruction videos, Quick Start guides, frequently asked questions, emergency procedures and supporting documents.
Click on ‘Report issue’ to immediately notify our Service Desk about the problem you have encountered in working with HCN Barge.