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Contact details

Why can’t the correct address for the arrival location be selected in the service?

The service uses the Customs table: Z01 – DELIVERY LOCATION. This can be found online on the Customs website. Is the correct arrival location not listed? Contact Customs with a request to have it added.
Once Customs has added the address, it will be automatically reflected in the service.

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What is the contactinformation of the terminals?

Depending on the terminal, contact can be made directly or via the shipping company/shipbroker.

Terminal Contactinformation terminal
P&O Europoort Teamleader.Europoort@Poferries.com
+31 18 125 5310
Stena Line customs.supportnl@stenaline.com
+31 17 438 9344
CLdN freight.uk@cldn.com
+35 22 644 66 288
DFDS ferry.vlaardingen@dfds.com
+31 10 208 4992
RST customs@rstbv.nl
+31 10 294 2491 of +31 10 294 2 416
RWG dcg@rwg.nl
ECT Delta Via Export Document Service on MyTerminal
Euromax Via Export Document Service on MyTerminal
Hutchison Ports Delta 2 Via shipping company
APM II mvii.datacenter@apmterminals.com 
CLDN Distriport distriport.customerservice.rtm@cldn.com
CTT Moerdijk info@cctmoerdijk.com
+31 (0)168 33 42 70
Rhenus Waalhaven (Iceland dienst): warehousing-NL@rhenus.com en iceland-NL@rhenus.com
Maasvlakte (Nirint dienst): nirint@rhenus.com
Matrans customsmrt@mrtbv.nl

Tel: 010-4726752

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