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Frequently Asked Questions

General

Can I download data to process in my own systems?

As with uploading CVEDs, you can also easily download updates about these CVEDs and the current status of the inspection. The download concerns an Excel that you can then process in your own systems.

The process in this is very simple, you click on the 'Download' button next to the search field at the top of the overview screen. You will immediately receive a download of all visible inspections from your overview.

Selection dates

You can limit the download by pre-filtering the overview screen with all the filter options on the left. Your download then only concerns data that you currently see in the overview screen.

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For Inspection Stations

Can I download data to process in my own systems?

As with uploading CVEDs, you can also easily download updates about these CVEDs and the current status of the inspection. The download concerns an Excel that you can then process in your own systems.

The process in this is very simple, you click on the 'Download' button next to the search field at the top of the overview screen. You will immediately receive a download of all visible inspections from your overview.

Selection dates

You can limit the download by pre-filtering the overview screen with all the filter options on the left. Your download then only concerns data that you currently see in the overview screen.

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How do I know if my customer has canceled an inspection?

A customer can decide for various reasons to change the inspection and thus cancel the existing inspection. If the inspection was already accepted, it will be canceled. You can set up an e-mail notification as an inspection station specifically for that situation.

You can set up e-mail notifications for the most important status changes. This allows you to easily stay informed of important status changes:

  1. Open the user preferences (the round button with your initial in the top right of the main screen).
  2. Select ‘Notification settings’
  3. You can activate or deactivate e-mail notifications via the slider.

By default, e-mail notifications are sent to the e-mail address of your PCS account. You can submit a different e-mail address via the ‘edit’ button.

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How can I create time schedules and manage them?

As an inspection station, you can generate time schedules in order to manage your opening hours and capacity. You can change these at your own discretion.

  1. Open the user preferences (the round button with your initial in the top right of the main screen).
  2. Under your organisation name, choose 'Manage time schedules'

Next, you will see all current or expired time schedules. You can edit this via the 'Details' button or create a new time schedule via '+ Add time schedule'.

Adding time schedule
Specify the period for which this time schedule is valid. Are your opening hours or capacity not subject to change? Then create a time schedule with an end date far in the future. If your opening hours and capacity change from a certain date (for example evening inspections or an adjusted holiday schedule), you can create a new time schedule with these start and end dates. NB! Make sure that these periods are consecutive and do not overlap with other time schedules.

Weekdays
For each day, you can (in several time blocks) indicate the periods of time that your time slot is available and the capacity that is available within said time slot. The capacity is the number of CVED declarations that can be requested. If the total daily capacity is 60 CVEDs and you have two time slots, then enter a capacity of 30 for each time slot. Do you not distinguish between multiple time slots? Then create one time slot and set the capacity at 60.

Next, click on Save and your time schedule is ready.

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I do not see a CVED declaration from my customer, how is that possible?

If the inspection of the CVED declaration has been requested at your inspection station this will immediately show up in the overview screen of VIP. Please check the following:

  1. Search on the CVED number or a part thereof, a typing error may have been made in the communication.
  2. Filter by Status: 'Requested' if you have not yet performed any status actions on this CVED number
  3. Ask your customer to check whether they have selected the correct inspection location.

Still having issues? Please notify customerservice@portbase.com.

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