An order from the nautical service providers, for example, is processed per berth at the Port Authority. For each berth, you specify the items that need to be ordered and next you click on ‘Order movement’. The order will then be placed with the Port Authority. The Port Authority will have to approve or reject the order. Until that time, the order will continue to display the airplane icon in Portbase.
Note: do make sure to use the 2-hour period for ordering. When an order remains stuck, the agent will have to contact the Port Authority to have the order fixed.