Backup procedure – Exit Summary Declaration

This procedure is generic.

The Port Community System (PCS) is unavailable

The Port Community System (PCS) is unavailable

What to do during a malfunction?
The advice is to hold off submitting your declaration until the malfunction has been resolved. Should this not be operationally possible, you can contact Customs to request consent to use the back-up procedure. See the following section for further information.

What to do after the malfunction has been resolved?
All declarations that are yet to be submitted must still be submitted via the PCS. You can submit new declarations via the standard procedure again.

The Customs AGS export system is unavailable

The Customs AGS export system is unavailable

In the event of a malfunction in the AGS export system, Customs will report this via a service message at: https://odb.belastingdienst.nl/ and announce whether the back-up procedure may be used.

What to do during a malfunction?
You can submit your declaration via the PCS, but it will be placed in a queue rather than being processed by Customs. Should it not be operationally possible to wait, you may decide to adopt the back-up procedure in consultation with Customs. See next page

Do NOT report to a Customs office with your declarations

  • Create an electronic document of the
    declaration made in the form of a PDF file with the layout of the Single Document.
  • This declaration can be sent as an attachment to an e-mail
    to:
    – Douanekantoor Breda:
    douane.dbr.uitvoer.ags@belastingdienst.nl
  • State the text in the subject line of the e-mail Back-up procedure followed by your EORI number and the declaration number.

For further information and the detailed procedure see:
https://download.belastingdienst.nl/douane/docs/noodprocedure_ags_
weder_uitvoer_do1751z2fd.pdf

What to do after the malfunction has been resolved?
After the malfunction has been resolved, you can submit your
declaration via the standard procedure again. Buffered messages are
still being processed.

Contact information

Contact information

Douane
Declaration Processing Rotterdam

Mo. Thru Fri 7 a.m. – 11 p.m. and Sat. 7 a.m. – 3.30 p.m: +31 (0)88 151 41 03
Overige tijden: +31 (0)88 151 20 00
Douane.dbr.Uitvoer.ags@belastingdienst.nl
https://odb.belastingdienst.nl/
For further information and the detailed procedure see: https://download.belastingdienst.nl/douane/docs/noodprocedure_ags_weder_uitvoer_do1751z2fd.pdf

Was this post helpful?