Backup procedure – Notification of Arrival ECS Cargo

Customs Export Control System (ECS) is unavailable

In case of a failure in ECS, Customs will report the failure via a service message on: https://odb.belastingdienst.nl/en to announce that the back-up procedure may be applied. You can also find this service message on My Portbase.

What to do during a malfunction?
Landing site without customs:
Report the arrival of shipments to Customs by e-mail. State the disruption number in the subject of the e-mail, followed by the declaration number of the Customs office to which the declaration is intended. e-mail content:

• Movement Reference Number, if not available then Local Reference Number
• The time of arrival of the cargo
• The location of the cargo

Landing site with customs:
Please submit the above data to Customs on site.

What to do after a malfunction?
Arrival reports can again be reported to Customs via the normal procedure. All arrivals that took place during the disruption must still be registered in the PCS with retroactive effect. If you have any questions, please contact the Portbase Service Desk.

Contact information

Customs
+31 (0)88 – 15 34 850
douane.noodprocedure.ecs@belastingdienst.nl
https://odb.belastingdienst.nl/