This procedure is generic.
Because Portbase’s Port Community System is not available, the terminal is unable to send a notification that a particular shipment has arrived at the terminal. As a result, the Portbase system cannot notify Customs of the Arrival at Exit. This means that a potential inspections notification from Customs will not be sent either.
Information on malfunctions can be found at https://status.portbase.com. If the malfunction is not listed here (meaning it has not yet been reported), please contact the Portbase Service Desk.
What to do during a malfunction?
If the terminal has received the Notification Export Documentation from Portbase, Customs can manually enter a registration of arrival in the Customs system and indicate whether the cargo needs to be inspected. Please get in touch with your terminal or other contact person at Customs.
If the terminal has not received the Notification Export Documentation, it is still possible for the terminal to allow the equipment units to enter the site. In that case, the terminal will need to register the details itself: the document number and document type from Customs, along with the booking number and equipment number.
Contact Customs to discuss your options with regard to the notices of inspection.
What to do after the malfunction has been resolved?
Portbase will process any Gate-in messages that have not yet been processed once the malfunction has ended.
We recommend that you verify the arrival at the terminal by checking in Track and Trace.
Because the Customs system is unavailable, Customs is currently unable to register the arrival and cannot give notice of inspection (if applicable).
What to do during the malfunction?
You will be informed of a malfunction in the Customs system by means of a service message at: https://nh.douane.nl/en/
In the event of a malfunction, Customs can implement an emergency procedure. These emergency Customs procedures can be found on the customs website at: Emergency Customs procedures (belastingdienst.nl)
What to do after the malfunction has been resolved?
Important: the Arrival at Exit must always precede the Customs manifest. If you have a departure scheduled to take place during the malfunction, you can talk to the shipbrokers and arrange for them to send the Customs manifest after all arrival notifications have been processed by Customs.
Please inform your contact person at Customs.
Because the terminal system is unavailable, the terminal is unable to send a notification that a particular shipment is waiting at the terminal gate. As a result, Customs cannot notify the relevant parties in the event they wish to inspect the shipment.
What to do during a malfunction?
When a terminal desk is present and you accept export documents physically, you can manually register these documents with Portbase via de web screens. If you report the arrival via the web screens, the Arrival at Exit will be sent to Customs.
When equipment units need to be loaded straight away, you can send a request to Customs asking them to manually release the equipment units in the terminal system.
What to do after the malfunction has been resolved?
Any arrival notifications that have not yet been sent can now be submitted to Portbase according to the usual procedure.
Customs
+31 (0)88 – 15 34 850
douane.noodprocedure.ecs@belastingdienst.nl
https://odb.belastingdienst.nl/
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