This procedure is generic.
What to do during a malfunction?
Landing site without customs
Report the arrival of shipments to Customs by e-mail. State the disruption number in the subject of the e-mail, followed by the declaration number of the Customs office to which the declaration is intended. e-mail content:
Landing site with customs
Please submit the above data to Customs on site.
What to do after a malfunction?
Arrival reports can again be reported to Customs via the normal procedure. All arrivals that took place during the disruption must still be registered in the PCS with a retroactive effect. If you have any questions, please contact the Portbase Customer Service.
In case of a failure in ECS, Customs will report the failure via a service message on: https://odb.belastingdienst.nl/en to announce that the back-up procedure may be applied. You can also find this service message on My Portbase.
What to do during a malfunction?
Landing site without customs:
Report the arrival of shipments to Customs by e-mail. State the disruption number in the subject of the e-mail, followed by the declaration number of the Customs office to which the declaration is intended. e-mail content:
Landing site with customs:
Please submit the above data to Customs on site.
What to do after a malfunction?
Arrival reports can again be reported to Customs via the normal procedure. All arrivals that took place during the disruption must still be registered in the PCS with retroactive effect. If you have any questions, please contact the Portbase Service Desk.
Customs
+31 (0)88 – 15 34 850
douane.noodprocedure.ecs@belastingdienst.nl
https://odb.belastingdienst.nl/
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