If your shipment is a groupage transport, a document must be pre-notified for each shipment.
You can check whether you are dealing with groupage transport in the service Import Status.
You are dealing with groupage transport if, when you search for your shipment in the service Import Status, you receive several search results in which the last 3 digits of the shipment number differ each time. See for example:
You can see the status per shipment in the example above. Make sure that an import document is pre-notified for each shipment.
If you have questions about one of the shipments, please contact the ferry operator.