I am the nominated haulier for my container but I am not able to select another haulier to nominate them.

If your haulier is not known in HCN, you cannot select them to nominate them for the Inland operator role. The haulier must first register with Portbase and then choose (one of) the services HCN Road, Rail or Barge. This is how you step into the Portbase Secure Chain.

Should this block further processing of the current container, you have two options:

  • Use another haulier that is known to Portbase, or
  • the PIN code will be shared with your customer by the shipping company in the usual way.

Important! At most terminals, prenotification by your haulier is mandatory. In time, the option of collecting a container with a PIN code will be withdrawn due to its susceptibility to fraud.

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