If the Port Community System experiences a malfunction, a mechanism will automatically be activated to save all subscriptions and changes. As soon as the malfunction has been resolved, they will still be implemented.
If the party supplying the data (such as a terminal) experiences a disruption, we will still process the data the moment we receive it.
No further backup procedure is in effect for Cargo Tracker. If you encounter problems using the service Cargo Tracker, then please contact our Customer Service. You can reach them via +31 (0)88 – 625 25 25 or at Customer Service.