My customer code has not been verified. What should I do?

As long as your customer code is in the status of ‘Pending’ or ‘Rejected’ you cannot start the Secure Chain.


The carrier has not yet completed your verification, please contact the carrier.


Your entered customer code has not been accepted by the carrier. If a customer code is rejected, an explanation will be provided. If you have any questions about this rejection, we advise you to contact the carrier.

Manage customer codes

If you did not enter the customer code correctly, you can easily delete it. To do so, click the Delete-button in the same screen where you entered the customer code for verification.

Was this post helpful?