My import document is not known at the terminal, why is this?

  • Check the status of your notification: If the status is ‘refused’ (by PCS or terminal) or ‘failed’, then the notification has not been accepted. Fix the error message and resend the message.
  • Check that the correct document number, document type and container/shipment number have been entered. If this is not the case, enter the correct information and resend the notification.
  • Check that you have entered the correct terminal. It sometimes happens that cargo is diverted to another terminal at the last minute; this is not automatically changed in your Notification Import Documentation.
  • Check in ‘Cargo information 2.0’, in ‘Cargo Tracker’ or in ‘Import Status’ whether your shipment or container has been unloaded. At some terminals, the import document is only processed in the terminal system after the cargo has been unloaded.
  • If all information is correct, the terminal or PCS may have experienced a (brief) disruption. Resend your notification.

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