Not being able to report cargo in the service Cargo Declaration Import means that the manifest is not available. This may have several causes:
- The agent wishing to report cargo has not been registered as a cargo handling agent. This is mandatory if cargo needs to be reported. Ensure that the ship operator lists the agent as the cargo handling agent.
- Something went wrong regarding the synchronisation of the ship’s report. This may be attributable to a problem at Portbase. Please contact the Portbase service desk for assistance in this matter.
