My ship does not show up in the service Cargo Declaration Import. What causes this?

Not being able to report cargo in the service Cargo Declaration Import means that the manifest is not available. This may have several causes:

  • The agent wishing to report cargo has not been registered as a cargo handling agent. This is mandatory if cargo needs to be reported. Ensure that the ship operator lists the agent as the cargo handling agent.
  • Something went wrong regarding the synchronisation of the ship’s report. This may be attributable to a problem at Portbase. Please contact the Portbase service desk for assistance in this matter.

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